Maintain detailed notes and summary information within the Service Request Module and provide a regular summary. Reporting Track and report actual seat demand versus projected seat demand at the building level.Reports the current supply and capacity, and forecasts inventory changes, site metrics, activity and opportunities.
Performance Management & Commercial Alignment Monitor, analyse, and report on operational KPIs to the GM. Support the improvement of patient conversion and retention through operational excellence and service quality.
Main Roles & Responsibilities of the Contract Support Administrator Understand, anticipate and delivery customer (internal and external) needs while building effective relationships.Managing and operating site CMMS systemRaising and chasing of supplier orders including dealing with supplier queries.Input engineers time sheets onto the relevant systems.Compiling of Customer Weekly, Monthly and Annual Reports, and other reports as required to enable the Company to fulfil its contractual obligations.Produce quotations in the required format and in line with agreed process.Updating and uploading information to the client’s systems as required in a timely manner.Liaison with the operations team from engineer to director level.Raising of work orders in a timely and accurate manner and chasing old work orders to ensure closure.
Procuring spares from suppliers if required.Compilation of critical incident & near miss reporting and after-action reviews.Ensure all critical equipment operational issues are escalated immediately, in line with local site process.Review service reports of all Specialist Vendors, chasing any recommendations/follow up actions with Specialist Vendors.Production of Site-Specific SOP/MOP/EOP.Assist the Assist Chief Engineer in the delivery of critical infrastructure scenario training.
Proactive in achieving the highest standard of operation. Have good IT and report writing skills. Ability to work under pressure whilst remaining calm, clear thinking and able to deliver the required services to the client within given time constraints.
Experience and Knowledge: 1st level registration with NMC Educated to degree level or equivalent Minimum of 3 years managerial experience in a Healthcare setting Ability to produce clear comprehensive reports appropriate to the request of the clinician. Experience of project management activities to facilitate major service/operational changes.