Maintain and troubleshoot data integration pipelines to ensure stable data flow into AI and analytics systems Support model development by assisting with training, validation, and optimization of machine learning workflows Conduct data analysis to extract insights and provide clear reports supporting R&D research questions Solve technical challenges related to data access, pipeline performance, and software limitations Ensure continuity of ongoing projects by aligning closely with the core team and delivering on timelines Perform image analysis and prepare datasets required for scientific and ML use cases Manage and improve ETL processes to ensure data quality, structure, and availability Document workflows, pipeline changes, and analytical steps to ensure clarity and reproducibility Academic background in computer science, data science, engineering, or a related quantitative field Strong proficiency in Python with expertise in scientific and analytical libraries Skilled in SQL and working with relational databases Understanding of ETL concepts and practical experience working with data pipelines Solid foundation in machine learning principles and model lifecycle Ability to perform image analysis for scientific or research applications Strong communication and interpersonal skills with the ability to collaborate in a technical team Independent, structured problem-solver with a commitment to clear documentation and FAIR data practices Opportunity to contribute directly to active R&D projects with immediate real-world impact Hands-on involvement in AI, machine learning, and data integration challenges in a scientific environment Close collaboration with a small, highly skilled technical team Ihr Kontakt Referenznummer 863771/1 Kontakt aufnehmen Telefon:+41 44 225 50 00 E-Mail: positionen@hays.ch Anstellungsart Freiberuflich für ein Projekt
Zu deinen Aufgaben zählen Du bist die zentrale Anlaufstelle für fachspezifische Fragen rund um die Kostenrechnung in der Sparte Transport- und Hebetechnik und unterstützt die operativen Geschäftsbereiche bei kaufmännischen Entscheidungen Du erstellst die monatliche Kosten- und Leistungsrechnung, arbeitest bei der Forecast- und Budgetierungserstellung mit und analysierst Plan-Ist-Abweichungen Du bereitest Reports und Auswertungen auf und leitest daraus gemeinsam mit dem Management konkrete Maßnahmen ab Du definierst Kostenrechnungs-Parameter, kalkulierst interne Verrechnungssätze und schärfst die Prozesse der internen Leistungsverrechnung nach Du entwickelst das bestehende Kostenrechnungssystem weiter, überarbeitest Kostenstellen, -arten und -träger und passt diese an die aktuellen Unternehmensanforderungen an Du bringst dich aktiv als Mitglied im Projektteam ein und gestaltest die Implementierung der Kostenrechnung in unser neues ERP-System SAP von Anfang an maßgeblich mit Am besten passt du zu uns, wenn du folgendes Profil mitbringst Du hast eine solide betriebswirtschaftliche Ausbildung abgeschlossen, idealerweise mit Schwerpunkt Controlling, Kostenrechnung oder Finanzen Du verfügst über Berufserfahrung im Controlling oder in der Kostenrechnung - besonders vorteilhaft ist es, wenn du bereits in komplexen Unternehmensstrukturen oder der Dienstleistungsbranche tätig warst Du bist sicher im Umgang mit Excel und bringst idealerweise praktische Anwenderkenntnisse in SAP FI/CO mit Durch deine lösungsorientierte Denkweise fällt es dir leicht, Prozesse zu analysieren und deren Weiterentwicklung proaktiv voranzutreiben Wir bieten dir folgende Benefits Ein breitgefächertes Aufgabengebiet mit viel Raum für Selbstständigkeit und Gestaltungsmöglichkeiten Eine Dauerstelle - wir freuen uns auf eine langfristige Zusammenarbeit mit dir Ein krisensicheres, breit aufgestelltes Familienunternehmen mit schnellen Entscheidungswegen Und vieles mehr Weiterentwicklung Wir unterstützen berufliche und persönliche Weiterentwicklung, bieten hohen Gestaltungsspielraum und forcieren interne Karrieren.
Ensures that initiatives are aligned with the business objectives and strategic philosophy Responsible for providing cGMP compliant processes and facilities suitable for FDA and global regulatory approval Responsible for generation of regular project reports (financial updates, project schedules, risks and summary of current activities) for site Sr. Management and Global Steering Committees Project Teams are responsible for completion of project lifecycle activities through performance qualification Influences teams to work collaboratively, to be customer focused and to deliver superior performance through personal leadership abilities, mentoring and effective communication.
Das erwartet Sie Sie unterstützen den Facilities Manager beim Aufbau und der Pflege von Dienstleisterbeziehungen Sie koordinieren Work Orders über unser CMMS (Corrigo) und überwachen Termine und Deadlines Sie organisieren Wartungs- und Reparaturarbeiten und stellen die Kundenzufriedenheit sicher Sie führen regelmäßige Objektbegehungen durch und dokumentieren Befunde Sie arbeiten mit dem regionalen FM-Team zusammen und fördern die kontinuierliche Servicequalität Sie bearbeiten Purchase Orders zeitnah und korrekt in der JLL-Finanzplattform Sie unterstützen bei der Erstellung von Bestellungen und dem Wareneingang und assistieren dem Facilities Manager beim Initiieren und Abschließen von Bestellprozessen Sie stellen sicher, dass alle Teammitglieder und Dienstleister die erforderlichen Sicherheitsschulungen absolvieren, kennen die Sicherheitsverfahren und achten besonders auf deren Einhaltung bei Events und Dienstleisterbetreuung Sie eskalieren rechtzeitig bei Bedarf an Ihr Management-Team und befolgen dabei etablierte Eskalations- und Meldeverfahren Sie erstellen vollständige Incident Reports und gewährleisten die Einhaltung der JLL-Audit-Standards und Compliance-Vorgaben Sie unterstützen bei der Planung und Durchführung facility-bezogener Projekte und koordinieren interne Teams und externe Partner zur termingerechten Zielerreichung Sie verfolgen den Projektfortschritt und erstellen regelmäßige Status-Updates für das Management Sie verwalten Projektbudgets und -ausgaben verantwortungsvoll und stellen die Einhaltung relevanter Vorschriften und Standards sicher Das bringen Sie mit Abgeschlossene Ausbildung im technischen, kaufmännischen oder Facility Management Bereich und idealerweise erste Berufserfahrung im Facility Management oder verwandten Bereichen Interesse an digitalen FM-Tools und CMMS-Systemen Strukturierte und organisierte Arbeitsweise sehr gute Kommunikationsfähigkeiten und Teamorientierung Lösungsorientierte und praktische Herangehensweise Belastbarkeit und Anpassungsfähigkeit in einem dynamischen Arbeitsumfeld Kundenorientierung und professionelles Auftreten Interesse an modernen Arbeitsplatzkonzepten Sehr gute Deutschkenntnisse und solide Englischkenntnisse Sicherer Umgang mit MS Office-Anwendungen Unser Angebot an Sie Ein spannendes internationales Arbeitsumfeld mit vielfältigen Aufgaben Attraktive Vergütung Konkrete Aufstiegs- und Entwicklungsmöglichkeiten in einem internationalen Unternehmen Intensiver Austausch mit interessanten Kunden und erfahrenen Kollegen Die Sicherheit eines etablierten Weltmarktführers und langfristige Perspektiven JLL mitgestalten Bei JLL können Sie Ihre Talente voll entfalten und wertvolle Erfahrungen sammeln.
Entwickle aussagekräftige KPIs und implementiere smarte Tracking-Systeme. Analysiere Budgets, überwache Performance und erstelle Reports, die wirklich Mehrwert schaffen.Digitale Plattformen gestalten Baue kollaborative Teamsites auf, die Teams wirklich verbinden. Passe Plattformen an individuelle Projektbedürfnisse an und bringe allen bei, wie sie optimal genutzt werden.
Demonstrated skills including project planning, workstream oversight, presentation/report development, quality control and client engagementStrong quantitative / analytical and qualitative research experience, supported by a problem solving mentality, keen eye for detail and critical thinking.
Ensures that initiatives are aligned with the business objectives and strategic philosophy Responsible for providing cGMP compliant processes and facilities suitable for FDA and global regulatory approval Responsible for generation of regular project reports (financial updates, project schedules, risks and summary of current activities) for site Sr. Management and Global Steering Committees Project Teams are responsible for completion of project lifecycle activities through performance qualification Influences teams to work collaboratively, to be customer focused and to deliver superior performance through personal leadership abilities, mentoring and effective communication.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
Key Responsibilities Develop and maintain detailed project budgets, cost estimates, and financial forecasts for data center construction and infrastructure projects, tracking expenditures against approved budgetsPrepare comprehensive cost reports, cash flow projections, and value engineering analyses to optimize project costs while maintaining quality standards and technical requirementsCoordinate with project managers, contractors, and procurement teams to evaluate contract proposals, change orders, and variation requests while ensuring cost-effective project deliveryConduct risk assessments for cost implications, develop contingency strategies, and monitor market conditions affecting material and labor costs in data center constructionReview and validate contractor invoices, progress payments, and final accounts while maintaining detailed cost documentation and audit trails for financial complianceSupport procurement processes, tender evaluations, and contract negotiations to achieve optimal value while facilitating cost reconciliation, lessons learned, and knowledge transfer for future project Qualifications & Skills Bachelor's degree in Quantity Surveying, Construction Management, Engineering, or related field with several years of experience in cost management for data center or mission-critical facility projectsComprehensive knowledge of data center construction costs, industry pricing trends, and ability to interpret technical specifications for accurate cost estimation and budget developmentStrong financial analysis expertise with proficiency in cost management software, spreadsheet applications, and demonstrated ability to prepare detailed cost reports and forecastsExcellent analytical, communication, and stakeholder management skills with proven ability to negotiate with contractors and suppliers while managing cost-related project risksExperience with value engineering, life-cycle costing, and cost optimization techniques in complex construction environments with understanding of procurement processes and contract administration Jones Lang LaSalle SE Human Resources Ihr Ansprechpartner: Jan Bauermann Talent Acquisition Partner EMEA jan.bauermann@jll.com Location: On-site –Frankfurt am Main, DEU If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.
Receptionist (m/f/d) Key Responsibilities Greet and welcome visitors, clients, and employees in a professional, friendly manner.Manage access control, including visitor registration, issuing badges, and liaising with security teams.Handle incoming calls, emails, and inquiries, directing them to the right departments promptly.Provide accurate information and directions related to the office, facilities, and services.Receive, sign for, and distribute incoming mail and packages; manage outgoing couriers.Maintain a clean, organized, and presentable reception and lobby area.Organize meetings and event setup, including room reservations and basic hospitality arrangements.Assist with administrative tasks such as calendar management, data entry, and filing.Monitor and report any security or maintenance concerns to the relevant teams.Build positive relationships with visitors, clients, and employees through excellent service.Coordinate with vendors, building management, and facilities staff as necessary.Uphold company values and represent the brand with a positive and professional demeanour.Assist with any ‘ad hoc’ requirements or request related to functions and events.
Reporting to the Regional FCL Trade Management Manager, Oceania Trade, this role is responsible for:- OVERALL ROLE PURPOSE Assist in:- (Trade) Rate & surcharge negotiation with carriers for port-port rates and nominated accounts (Trade) Responding to tenders to clinch contracts from local, regional & global customers (Trade) Developing and maintaining relations with ocean freight carriers (Trade) Providing country guidance and support (GSC) Ensuring carrier contracts are updated correctly and timely into ocean freight buying system (GSC) Representing Asia Pacific countries in global meetings, consolidate feedback and suggestion to global team (GSC) Collaborating with GSC team to uphold the effect and efficiency of the performance in various tasks ACCOUNTABILITIES External - Customers - New and Existing Responsible for responding to tenders and RFQs to clinch contracts from regional and global customers Internal - Customers Trade Related Responsibilities Support and assist Regional FCL Trade Management Manager Oceania relater issues, e.g. Reports, presentations, market update, statistics, etc Regional Buying Negotiate competitive rates for FAK, named accounts & surcharges and buying incentives Establish country’s requested rates with carriers (for named accounts requests) Understand country’s needs and negotiate specific requirements with target carriers e.g. space protection / allocation , free time on demurrage and detention Develop and maintain relations with global ocean freight carriers with head offices in Asia Pacific; enhance local collaborations from regional perspective Space Management Set up space protection to align with annual budget and country requirements with carriers Monitor weekly lifting and monthly budget reports which shows countries’ performance and target carriers’ adherence and take timely corrective actions Prevent and resolve space & equipment issues Country OFR Organisations Assist countries in the areas of product and business development to achieve target carriers’ adherence Establish regular market information per trade to countries Support countries in the Asia Pacific on rates and carriers’ related issues e.g. space allocation, equipment issues, rates requests, etc Guide local offices in pricing strategy, market situation & processes.
Key Responsibilities: Receptionist Greet and welcome visitors, ensuring a positive first impressionManage incoming calls and direct them appropriatelyMaintain an organized and tidy reception areaCoordinate visitor access and issue visitor badgesProvide high-quality customer service and assist with inquiries Administrative Support Assist with scheduling and coordination of meetings and appointmentsManage incoming and outgoing mail, including sorting and distributing packagesMaintain accurate records and files, including office supplies inventoryPrepare and distribute internal communications, memos, and announcementsAssist with travel arrangements and expense reimbursements Workplace Operations Ensure meeting rooms are set up and equipped with necessary technologyAssist with event coordination, including room bookings and catering arrangementsLiaise with vendors and suppliers for office supplies and maintenance requestsCoordinate office equipment repairs and maintenanceAssist with access card management and security procedures Health and Safety Monitor and report any health and safety hazards or incidentsEnsure compliance with workplace safety policies and proceduresConduct regular inspections of common areas and report maintenance issuesAssist with emergency response protocols and evacuation procedures Qualifications: High school diploma or equivalent (additional education/training is a plus)Proven experience in a receptionist or administrative roleStrong interpersonal and communication skillsExcellent customer service orientationProficient in using office software and equipment (e.g., Microsoft Office Suite, phone systems)Ability to prioritize and multitask in a fast-paced environmentAttention to detail and strong organizational skillsUnderstanding of basic health and safety regulations What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.
What you can expect You provide professional support to the Executive in day-to-day operations and maintain an overview of all topics.You prioritise, structure, and monitor tasks and deadlines, and coordinate meetings efficiently.You manage appointments and calendars, including planning and prioritising meetings.You organise business trips, handle bookings, and prepare travel expense reports.You create, format, and review presentations, reports, and decision-making documents.You act as the central point of contact for internal and external stakeholders, ensuring smooth information flow.You support projects and events, organise workshops, and independently track open items and deadlines.You handle sensitive information confidentially and assist with budget planning and organisational changes.
As Process Chemist, you will act as the operational eye of the chemical process, ensuring chemical stability, safety, and product quality throughout solid propellant manufacturing. You will report to the Chemical Manager and work closely with Process Engineering, Production, and Quality teams. Your key responsibilities include: Process monitoring & control - Perform in-process chemical monitoring during mixing, vacuuming, and polymerization stages - Verify critical parameters such as viscosity, temperature, vacuum level, reaction stability, and material homogeneity - Support process adjustments in coordination with Senior Chemical Engineers and Process Engineers - Ensure strict adherence to recipe-specific instructions, SOPs, and defined operational limits Sampling & analytical testing - Collect samples at defined control points throughout the production process - Conduct laboratory analyses, including moisture analysis, viscosity and density measurements, reaction stability assessments, and visual inspections - Ensure correct sample identification, labeling, and full batch traceability Documentation & data integrity - Record all measurements, test results, and observations in laboratory logs and LIMS/ERP systems - Ensure full traceability of batches, deviations, and corrective actions Support preparation and review of batch records and process documentation Deviation handling & escalation - Immediately report deviations, abnormalities, or safety concerns - Participate in preliminary root-cause analyses (RCA) and propose preventive measures Collaboration & HSE - Work closely with Process Engineers, Shift Managers, and Quality Control to ensure smooth production flow - Support training of operators on chemical handling and process compliance - Ensure full compliance with HSE, MSDS, and PPE requirements in lab and production environments We are looking for a hands-on, detail-oriented chemist who thrives in a structured, safety-critical production environment and takes pride in precision, documentation, and chemical control.
You’ve got to be sharp, and you must be on your game every day… because you will be an essential part of everyday life. In this role you report to our Nordic CEO and the position is located in Stockholm, Sweden. You are a part of the regional Marketing and Communication team and network with a region we call MLEMEA, Mainland Europe, Middle East and Africa.
As part of our team, you will take on the following responsibilities: Acting as the analytical interface to the Channel Manager Field Sales, you deliver data‑driven analyses, performance reports, and decision-ready insights with a clear goal: enabling our European field‑sales teams to operate better, measurably, and transparently based on reliable dataAs part of performance analysis, you assess key field‑sales KPIs such as visits, interaction frequency, segment coverage, pipeline health, and win rates, translating insights into concrete recommendations for the Channel ManagerYou continuously monitor pipeline quality, forecast accuracy, and activity levels across all countries, identifying deviations early before they become issuesYou prepare the analytical foundation for regular performance reviews with the country teams and provide the data behind specific actions and improvement measuresYou maintain and further develop our Power BI dashboards for pipeline tracking, activity monitoring, and potential analyses, including ensuring data quality from Dynamics 365 and local systemsAs an analytical sparring partner, you support the Channel Manager and Country Sales Managers with segment, capacity, and potential analyses What makes you stand out At least 4 years of experience in an analytical role with a strong sales focus, such as Sales Operations, Sales Controlling, or Commercial Excellence, ideally in a B2B environmentAdvanced Power BI skills (DAX, data modeling, Power Query), with not just hands-on experience but a solid understanding of what happens “under the hood”Strong SQL skills and advanced proficiency in ExcelA solid understanding of sales KPIs: what defines a healthy pipeline, why activity / interaction frequency matters, and what forecast accuracy really meansStrong communication skills in both German and English, as both are working languagesIdeally, experience with Dynamics 365 or a comparable CRM, with Snowflake or similar data‑warehouse solutions, within pan‑European organizations, or across the full field‑sales cycle from visit planning through follow‑up We are looking forward to your application and to applicants who enrich our diverse culture!
As part of our team, you will take on the following responsibilities: You analyze, model, and optimize end‑to‑end business processes, systematically identifying process gaps and improvement potential.You derive concrete measures to increase efficiency and ensure the smooth implementation of optimization and improvement initiatives.In close collaboration with our Process Owners, you develop KPIs, dashboards, and reports to monitor process performance and assess the impact of process changes.You plan and facilitate optimization and analysis workshops and moderate cross‑functional alignment sessions.You manage interfaces between business units as well as relevant internal and external stakeholders.You manage projects, for example the implementation of modern technologies such as Process Mining and Task Mining, and accompany them from concept through execution.You communicate progress, results, and initiatives transparently to all stakeholders.You monitor market and technology trends in the process environment and strategically integrate them into our process and optimization strategy.
As part of our team, you will take on the following responsibilities: You are responsible for the sales territory in Germany, covering postal codes 83, 84, 93, and 94You are accountable for both existing customer management (60%) and new customer acquisition (40%)You maintain and further develop existing customer relationships in the truck segmentYou ensure a high level of customer satisfaction and actively work on churn preventionYou identify cross- and upselling opportunities for the following products: Europe-wide toll solutions, Europe-wide fueling solutions, VAT refund and mineral oil tax refund, Telematics solutions, TMS – Transport Management System, E-mobility solutions including depot charging and the @road charging card, additional products from the DKV Mobility portfolioYou acquire new truck customers within the assigned sales territoryYou sell the entire product portfolio to prospective new customers and develop customized solutions tailored to the specific needs of the transport industryYou analyze market trends and competitive activities and prepare regular reports and forecastsYou participate in industry events, trade fairs, and customer events, and build and sustainably maintain a strong network within the transport and logistics industry What makes you stand out You bring several years of field sales experience, ideally within the truck and transport environment, and preferably hold a completed university degreeYou have solid knowledge of the transport and logistics industryYou have strong German and English language skills, both written and spokenYou work confidently with MS Office (Excel, PowerPoint, Outlook) and ideally have experience with AI tools such as Copilot or ChatGPTYou are sales-driven, communicative, and able to work independently; you are results-oriented and demonstrate an entrepreneurial mindsetYou ideally live directly within the sales territory and have a home office; all required equipment will be provided by DKV We are looking forward to your application and to applicants who enrich our diverse culture!
As part of our team, you will take on the following responsibilities: Your role is evenly split between business partnering in the sales area with a focus on costs and contributing to the Group Controlling team.You act as an independent business partner for selected business areas and ideally bring national or international mobility.You independently prepare financial data and derive well-founded recommendations for action for the reporting of your business areas.You are responsible for monthly closing activities as well as all forecasts and short-, mid-, and long-term planning for your assigned business area.You create reports, independently conduct analyses, and present the results in clear and compelling presentations, including target vs. actual comparisons and variance analyses.You define requirements for process automation and independently implement process optimizations.As part of your role in the Group Controlling team, you take ownership of and manage central controlling sub-processes such as monthly closing, forecasting, budgeting, and mid- to long-term planning at group level.You actively contribute to the content-related and conceptual support as well as the further development of controlling systems, in particular SAP, planning and consolidation tools, and Power BI reporting.
What makes you stand out You hold a degree in Computer Science, Business Informatics, or a comparable qualification.You have strong expertise in SQL databases, including data modeling, table design, and data querying — ideally with experience in Snowflake.You bring experience in developing and integrating data products and are familiar with Azure Data Factory, Python, and modern cloud technologies (preferably Azure).You have hands‑on experience creating meaningful Power BI reports; knowledge of CI/CD or container technologies (e.g., Docker, Kubernetes) is a plus.You work analytically, communicate effectively, collaborate well in teams, and demonstrate a strong hands‑on mentality.You are fluent in English and have very good German skills; you also have a passion for financial databases and enjoy exploring new topics.
What makes you stand out You hold a degree in economics, (business) informatics, or a comparable qualification, and you have at least 3 years of experience in data governance, data management, or another data‑driven field.You have successfully supported data governance programs in complex organizational environments and know how to use and maintain data catalogs to keep data clean, discoverable, and well‑structured.You are confident working with modern data architectures, governance standards, and regulatory requirements, and you use analytical BI tools effectively for data‑driven analysis.You are proficient in MS Office—especially PowerPoint, Excel, and Word—and you create professional analyses, reports, and presentations that are convincing both in content and design.You work independently, systematically, and reliably, maintain a strong results orientation, and communicate fluently in both German and English.As a nice‑to‑have, you bring experience in product management and/or AI governance (e.g., EU AI Act).
Work Setup: 100% remote.Travel required ~50% of the time, often overnight/multi-day.Scope of the RoleGeographic Scope: Domestic; Northeast Region of the USInteraction: Internal teams and external clientsInfluencing Factors: Market conditions, customer needs, technical requirementsFinancial Impact: Directly responsible for annual service revenue; manages % of regional service targetsService Reach: Supports multiple functions/customersDirect Reports: None
For this purpose, you research technical and market‑relevant information, analyse the results and derive targeted measures to ensure and improve service qualityYou work confidently with relevant systems such as ticketing, monitoring and backend systems as well as partner portals. You create, analyse and use KPIs and technical reports to steer and continuously improve operational qualityIn addition, you handle basic technical enquiries related to AC charging infrastructure, perform initial diagnostics, analyse error patterns and initiate appropriate corrective measures.