What you can expect Head of Customer Operations (m/f/d) at Easytrip Location: Dublin Employment Type: Full-time Reports to: Managing Director, Easytrip About the Role Easytrip is seeking a highly structured, customer-focused Head of Customer Operations to lead and elevate our end-to-end customer experience.
Eskalation an Kunden und Transportdienstleister Bearbeitung von Standgeldern, Transportschäden, Reklamationen und Retouren Vorbereitung der Abrechnung, Klärung von Abrechnungsdifferenzen Erstellung regelmäßiger Reports für die jeweiligen Auftraggeber Kontinuierliche Mitarbeit bei der Optimierung der Arbeitsprozesse Deine Fähigkeiten Abgeschlossene Ausbildung zum Kaufmann/-frau für Speditions- und Logistikdienstleistungen oder eine vergleichbare kaufmännische Ausbildung bzw.
Requirements Abgeschlossenes Studium im Bereich Schifffahrt, Logistik oder eine vergleichbare Ausbildung im Speditions- oder Transportwesen Mehrjährige Führungserfahrung im Customer Service, idealerweise im Umfeld von Containerlinien oder Spedition Sicherer Umgang mit MS Office (Word, Excel, Outlook) Ausgeprägte Teamorientierung, Kommunikationsstärke und ein professionelles Auftreten Strukturierte, lösungsorientierte Arbeitsweise mit hoher Eigenverantwortung Fließende Deutsch- und sehr gute Englischkenntnisse Pluspunkte: Erfahrung im Gefahrgutmanagement und im Umgang mit Claims Benefits 38-Stunden-Woche mit Gleitzeit und Überstundenkonto 13,5 Gehälter Betriebliche Altersvorsorge oder vermögenswirksame Leistungen Kostenfreies Deutschlandticket Vielfältige Online-Rabatte durch Corporate Benefits Strukturierte Einarbeitung mit Mentoring-Programm Eine langfristige Perspektive in einem internationalen, maritimen Umfeld Responsibilities Führe und entwickle Dein Team im Import Customer Service – fachlich wie disziplinarisch Sei die Stimme des Teams in Richtung Management und übersetze Strategie in klare operative Abläufe Unterstütze aktiv bei komplexen Vorgängen, wenn schnelle Lösungen gefragt sind Optimiere Prozesse, erkenne Engpässe frühzeitig und sorge für reibungslose Abläufe entlang der Container Supply Chain Überwache die Qualität von Reports, Auswertungen und Meldungen und sorge für Transparenz Informationen über den Arbeitgeber Unser Mandant ist die Deutschlandorganisation einer bekannten internationalen Linienreederei aus den globalen Top 10 mit Sitz in Hamburg.
As part of our team, you will take on the following responsibilities: You are responsible for the design, further development, and management of strategic pricing to proactively optimize Customer Lifetime Value.You independently identify opportunities to increase customer value and derive pragmatic measures to optimize it.You create reports that enable continuous control and improvement of strategic pricing.You analyze large volumes of data on existing customers and transactions to track the Customer Lifetime Value of different customer groups.You design and establish strategic pricing models that determine future customer conditions based on customer and performance criteria – in close collaboration with sales offices and product teams.You incorporate the risk perspective into strategic customer pricing.You independently identify patterns and opportunities in the customer and product portfolio and implement pragmatic measures to optimize value.You advise product teams on determining optimal price levels and bundle prices for new products or price adjustments from a sales perspective, introducing new elements into pricing such as customer risk or expected Customer Lifetime Value.You manage relevant interfaces regarding customer conditions and pricing models.You present and discuss strategic pricing models at management level.
Das erwartet Sie Einarbeitung in das AufgabengebietJahressonderzahlungen wie Urlaubs- und Weihnachtsgeld nach sechsmonatiger BetriebszugehörigkeitPrämienzahlung möglich durch Mitarbeiter werben Mitarbeiter Ihre Aufgaben Betreuung von nationalen und internationalen KundenKundenauftragsabwicklung in SAPErstellung von AngebotenBearbeitung von ReklamationenPflege von Preisen und KonditionenSicherstellung des WorkflowsErstellen und Prüfen von Reports Das bringen Sie mit Erfolgreich abgeschlossene kaufmännische AusbildungBerufserfahrung im Customer SupportGute Englischkenntnisse in Wort und SchriftGute Kenntnisse in SAP R/3 sowie gute MS-Office-KenntnisseBelastbarkeit und VerantwortungsbewusstseinStrukturierte ArbeitsweiseKommunikationsstärke sowie DienstleistungsorientierungEngagement und Teamfähigkeit Benötigte Unterlagen Aktueller LebenslaufQualifizierungsnachweiseArbeitszeugnisse Die Zeit ist reif für Ihren Erfolg.
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
YOUR PLUS WITH US: An open-minded, friendly team with an open door policy Work with a global leader in premium software for the glass, window, and door industries Modern tech setup, your own laptop, and flexible hybrid work options Competitive compensation and a comprehensive benefits package Subsidized lunch and free beverages Attractive childcare allowance to support your family Private accident insurance and free English and German language courses Employee discounts and exclusive partner perks Fitness & health app with bonus rewards Foosball table (table soccer) for quick breaks and laughs Regular team events and get-togethers YOUR TASKS: You support our national and international customers, ensuring their requests related to our ERP software are handled efficiently and smoothly – from order entry to production and dispatch control By taking full ownership of incoming service requests, you analyze and prioritize them and ensure issues are resolved quickly and effectively via phone, email, or our ticketing system You manage and maintain the team’s ticket queue, including assignment, follow-up and quality assurance With precise documentation of processes and solutions you help to improve our service constantly You turn customer feedback into product innovations by collaborating closely with Product Development, Sales, and Project Planning Beyond daily support, you contribute to implementation projects and lead smaller customer initiatives, such as quality reviews and project walkthroughs YOUR PROFILE: With a degree in business or production management, business informatics, computer science, or a related technical field, you bring a strong academic foundation Your hands-on experience in support for software solutions - whether at a junior or advanced level - enables you to guide customer requests smoothly from issues to solutions You have a solid understanding of technical processes within production environments You are familiar with databases, SQL and report designers Fluency in Polish and English and your collaborative mindset make it easy for you to work effectively across international teams Even under pressure, you stay focused, solution-oriented and keep the customer’s perspective in mind We look forward to your application!
TransportunternehmenUnterstützung bei der Automatisierung von Zollprozessen Erstellung und Prüfung der Zollpapiere sowie die Verzollungsunterlagen unter Einhaltung der aktuellen Zoll- und AußenwirtschaftsgesetzeEnge Zusammenarbeit mit dem HauptzollamtErstellung von kundenspezifischen Reports Gute Voraussetzungen für Deinen Erfolg: Ausbildung als Kaufmann/Kauffrau für Speditions- und Logistik-dienstleistungen oder eine vergleichbare kaufmännische Ausbildung Vorkenntnisse in der Im- und Export Zollabfertigung Flexibilität und Anpassungsfähigkeit Teamplayer Gute MS-Office und ATLAS KenntnisseDigitales Verständnis Gute Englisch-Kenntnisse Next Step: Was uns wichtig ist: Du als Mensch!
Sales Coordinator (m/w/d) - Customer Service Ihre Vorteile: Leistungsgerechte Vergütung Min. 30 Urlaubstage Flexible Arbeitszeiten Umfangreiche Einarbeitung Gute Weiterbildungsmöglichkeiten Kostenlose Getränke (Kaffee, Wasser, Tee) Kostenlose Parkplätze Ihre Aufgaben: Betreuung und Abwicklung von Kundenaufträgen im internationalen Umfeld (EMEA) Pflege und Aktualisierung von Kunden- und Preisdaten im ERP-System Enge Zusammenarbeit mit internen Fachabteilungen wie Vertrieb, Einkauf, Controlling und Logistik Unterstützung bei der Optimierung und Einführung neuer Prozessabläufe Koordination von Lieferungen, Gutschriften und Reklamationen in Abstimmung mit Lagern und externen Partnern Erstellung von Reports sowie Pflege von Kundenportalen und -tools Aktive Mitarbeit im Customer Service und Vertretung des Teams bei Bedarf Ihr Profil: Abgeschlossene kaufmännische Ausbildung oder wirtschaftliches Studium Mehrjährige Berufserfahrung im Kundenservice, Vertriebssupport oder Auftragsmanagement Sicherer Umgang mit MS Office, insbesondere Excel und PowerPoint; ERP-/CRM-Kenntnisse von Vorteil Gute Auffassungsgabe und Verständnis für komplexe Abläufe Sehr gute Englischkenntnisse in Wort und Schrift Strukturierte, selbstständige und teamorientierte Arbeitsweise mit „Hands-on“-Mentalität kununu Score / BS Cüsters: 4,8 - Weiterempfehlung: 100%: "Durch BS Cüsters zu meinem Traumjob" (Bewerber Kundenservice - September 2021) Bewerben Sie sich jetzt und erfahren Sie mehr über den Kunden und weitere interessante Jobangebote als Sales Coordinator (m/w/d) in Düsseldorf und Umgebung!
Besucherumfragen, Online-Befragungen, Panel- & Universitätsprojekte) Datenanalyse und - Aufbereitung, um wertvolle Insights aus dem Besucherverhalten zu gewinnenMithilfe bei der Erstellung von Präsentationen, Reports und interaktive BI-Dashboards für interne StakeholderUnterstützung im Tagesgeschäft der Marktforschungsabteilung, z.B. bei der Durchführung von Befragungen im Europa-Park oder Wartung von Feedback-TerminalsEigenständige Dokumentation der Erkenntnisse zur internen Weiterverarbeitung Unterstützung bei der Entwicklung von strategischen Tools zur Weiterentwicklung des Teams Customer & Market Intelligence Dein Profil Du befindest Dich im Studium der Wirtschaftswissenschaften, Sozialwissenschaften, Psychologie oder in einem verwandten StudiengangGroßes Interesse an Marktforschung, Datenanalyse und KonsumentenverhaltenAnalytisches Denkvermögen und eine sorgfältige, strukturierte ArbeitsweiseAusgeprägte Kommunikations- und Teamfähigkeit, aber auch ein hohes Maß an Selbstständigkeit und VerantwortungsbewusstseinSicherer Umgang mit MS Office (Excel, PowerPoint)Sehr gute Deutsch- und gute EnglischkenntnisseDu kannst uns für sechs Monate vor Ort unterstützen Wir bieten Dir Ein vergütetes PraktikumSelbstständiges Arbeiten in einem jungen, engagierten TeamAbteilungsübergreifende Tätigkeiten in vielseitigen ProjektenVerantwortungsvolle Aufgaben in einem einzigartigen Familienunternehmen mit regionaler VerankerungWir leben eine positive Fehlerkultur und profitieren gemeinsam von unseren LerneffektenWertschätzung & VertrauenEin attraktives Angebot an Zusatzleistungen Dein Kontakt Ida Platt Ida.Platt@europapark.de 07822 77 15403 Lass Dich nicht entmutigen, wenn Du nicht alle Punkte unseres Job-Profils erfüllst.
Responsibilities: Provide customer and sales support (mostly via email, phone) for tolling services.Contact clients in your portfolio to obtain the necessary documents and information for issuing toll devices or paying road tolls.Process documents and information received from clients, prepare and send necessary documents or information to suppliers or partners to enable clients to pay road tolls using the devices offered in our services.Analyze information, create reports, and submit findings to the supervisor upon request or periodically, as required.Resolve issues reported by clients with a professional and solution-oriented approach.Build and maintain strong, long-term relationships with customers.
Technische Ausbildung Anwendungskenntnisse gängiger QM-Methoden (APQP, FMEA, PPAP, 8D-Report) Einschlägige Erfahrung im Bereich Qualitätsmanagement Umgang mit QM Core Tools Erfahrung in der Vorbereitung und Durchführung von Audits, IAT 16949 Erfahrung mit Kundenanforderungen SAP-Kenntnisse Gute Englischkenntnisse Dann bieten wir: Einen spannenden Arbeitsplatz in einer dynamischen Industrie, facettenreiche Herausforderungen sowie persönliche und fachliche Entwicklungsmöglichkeiten in einem kollegialen Arbeitsumfeld.
Verantwortungen Operative Steuerung: Koordination und Management des Tagesgeschäfts mit unseren externen Call-Center-Partner und Überwachung der wichtigsten KPIs (CSAT, SLAs, AHT, etc.) sowie Ableitung von Handlungsempfehlungen anhand von Reports aus verschiedenen Datenquellen Sicherstellung optimaler Performance: Förderung von BPO Performance durch Motivation und Feedback als auch Entwickeln von Action-Plänen und enge Zusammenarbeit mit dem Overhead Management Prozessoptimierung: Analyse, Bewertung und kontinuierliche Verbesserung interner und externer Prozesse und Schnittstellen Partnerschaftliche Zusammenarbeit: Enge Abstimmung mit unseren externen Partnern und internen Schnittstellen wie Qualitätsmanagement, Controlling und Communications Strategische Weiterentwicklung: Mitgestaltung der Servicelandschaft und Transition Management im Partner On- und Offboarding Internationale Kommunikation: Regelmäßiger Austausch mit unseren internationalen BPO-Partnern (5-10% Reisebereitschaft) Anforderungen Erfolgreich abgeschlossene Berufsausbildung und/ oder Studium Mehrjährige relevante Berufserfahrung in der Steuerung externer Dienstleister, idealerweise im Call-Center-Umfeld Verantwortungsbewusstsein und strukturierte sowie selbstständige Arbeitsweise Ausgeprägter Kundenfokus und exzellente Kommunikationsfähigkeiten Erfahrung in der Prozessoptimierung und -gestaltung Affinität für den Bereich E-Commerce Verhandlungssicher in Deutsch und Englisch Proaktive Haltung und hohe Eigeninitiative Hands-On-Mentalität und Problemlösungskompetenz sowie Organisationsfähigkeit Sicherer Umgang mit KPIs (CSAT, SLAs, AHT, etc.)
You will: Lead, coach, and inspire your team to achieve and exceed KPIs.Spend about 50% of your time hands-on in daily operations, leading by example.Conduct regular 1:1s, coaching sessions, and performance reviews, helping your team unlock their potential.Act as a role model for customer-centricity, ensuring we consistently deliver excellent experiences.Monitor performance in real time, adjusting staffing and resources to meet demand.Use data insights (Excel, Power BI, reports) to spot trends and drive improvements.Partner with Quality, Training, and Process teams to streamline workflows and remove bottlenecks.Collaborate with stakeholders to resolve customer pain points.Drive continuous improvement projects to make our services smarter, faster, and more efficient.Foster a culture of engagement, accountability, and curiosity in your team.
Deine Aufgaben Du überprüfst regelmäßig die Daten, die über elektronische Schnittstellen mit den Kunden ausgetauscht werdenDu kümmerst Dich um die Betreuung und Beratung der KundenDu erstellst Auswertungen und Reporte, stehst im direkten Kontakt mit den Kunden und arbeitest eng mit dem zuständigen Außendienst zusammenZusätzlich übernimmst Du weitere administrative Aufgaben, wie zum Beispiel die Bearbeitung von Reklamationen Deine Fähigkeiten Du hast eine kaufmännische Ausbildung und idealerweise erste Berufserfahrungen im Bereich der AuftragsabwicklungDu bringst idealerweise 3-5 Jahre Berufserfahrung mitDu kennst Dich gut im Bereich der Auftragsabwicklung ausDu besitzt sehr gute MS-Office-Kenntnisse, insbesondere in Word und ExcelDu hast Erfahrung mit SAP R3Du verfügst über sehr gute Deutsch- und Englischkenntnisse in Wort und SchriftBelastbarkeit und eine ausgeprägte kommunikative Stärke gehören zu Deinen EigenschaftenTeamfähigkeit und eine hohe Kundenorientierung sind für Dich selbstverständlichGute bis sehr gute Englischkenntnisse und SAP R3-Kenntnisse sind eine Voraussetzung Das wird dir geboten Ein moderner ArbeitsplatzEin Superheroteam mit echtem TeamspiritEine echte und gelebte Work-Life-Balance mit Home Office MöglichkeitenUmfangreiche GesundheitsangeboteFahrtkostenzuschuss bewerbung@ps-direkt.com Tel. 0221-846909-0 oder schreib uns gerne auf Xing an!
Verantwortungen Operative Steuerung: Koordination und Management des Tagesgeschäfts mit unseren externen Call-Center-Partner und Überwachung der wichtigsten KPIs (CSAT, SLAs, AHT, etc.) sowie Ableitung von Handlungsempfehlungen anhand von Reports aus verschiedenen Datenquellen Sicherstellung optimaler Performance: Förderung von BPO Performance durch Motivation und Feedback als auch Entwickeln von Action-Plänen und enge Zusammenarbeit mit dem Overhead Management Prozessoptimierung: Analyse, Bewertung und kontinuierliche Verbesserung interner und externer Prozesse und Schnittstellen Partnerschaftliche Zusammenarbeit: Enge Abstimmung mit unseren externen Partnern und internen Schnittstellen wie Qualitätsmanagement, Controlling und Communications Strategische Weiterentwicklung: Mitgestaltung der Servicelandschaft und Transition Management im Partner On- und Offboarding Internationale Kommunikation: Regelmäßiger Austausch mit unseren internationalen BPO-Partnern (5-10% Reisebereitschaft) Anforderungen Erfolgreich abgeschlossene Berufsausbildung und/ oder Studium Erste relevante Berufserfahrung in der Steuerung externer Dienstleister, idealerweise im Call-Center-Umfeld Verantwortungsbewusstsein und strukturierte sowie selbstständige Arbeitsweise Ausgeprägter Kundenfokus und exzellente Kommunikationsfähigkeiten Erfahrung in der Prozessoptimierung und -gestaltung Affinität für den Bereich E-Commerce Verhandlungssicher in Deutsch und Englisch Proaktive Haltung und hohe Eigeninitiative Hands-On-Mentalität und Problemlösungskompetenz sowie Organisationsfähigkeit Sicherer Umgang mit KPIs (CSAT, SLAs, AHT, etc.)
Ihre Aufgaben: Abwicklung der Zollabfertigung Import- und Exportsendungen Erstellung von Versandpapieren Überwachung von Prozessen und Sicherstellung der Qualitätsverbesserung Übernahme der Organisation mit Schnittstellenbereichen (Vertrieb, Lager, Dienstleister) Erster Ansprechpartner für Großkunden und den Zoll sowie tägliche Korrespondenz Erstellung und Auswertung von Sendungsstatistiken sowie Anfertigung von monatlichen kundenspezifischen Reports Abfertigung von Transit-Sendungen Ihr Profil: Bevorzugt: Erfolgreich abgeschlossene kaufmännische Berufsausbildung zum Speditionskaufmann:frau oder eine vergleichbare Aus-/ Weiterbildung Erste Berufserfahrung im Speditionsbereich mit Schwerpunkt Zollabfertigung Vorkenntnisse in ATLAS Ausgeprägte Service- und Dienstleistungsorientierung sowie Kontakt- und Kooperationsvermögen Bereitschaft zum Wochenend- und Schichtdienst von Vorteil Eigenverantwortliches, strukturiertes und teamorientiertes Arbeiten Sicherer Umgang mit MS-Office Gute Sprachkenntnisse in Deutsch und Englisch in Wort und Schrift Was wir Ihnen bieten: Einen festen Arbeitsvertrag nach BAP-Tarifvertrag Eine übertarifliche Vergütung, zzgl.
Ihre Aufgaben: Abwicklung der Zollabfertigung Import- und Exportsendungen Erstellung von Versandpapieren Überwachung von Prozessen und Sicherstellung der Qualitätsverbesserung Übernahme der Organisation mit Schnittstellenbereichen (Vertrieb, Lager, Dienstleister) Erster Ansprechpartner für Großkunden und den Zoll sowie tägliche Korrespondenz Erstellung und Auswertung von Sendungsstatistiken sowie Anfertigung von monatlichen kundenspezifischen Reports Abfertigung von Transit-Sendungen Ihr Profil: Bevorzugt: Erfolgreich abgeschlossene kaufmännische Berufsausbildung zum Speditionskaufmann:frau oder eine vergleichbare Aus-/ Weiterbildung Erste Berufserfahrung im Speditionsbereich mit Schwerpunkt Zollabfertigung Vorkenntnisse in ATLAS Ausgeprägte Service- und Dienstleistungsorientierung sowie Kontakt- und Kooperationsvermögen Bereitschaft zum Wochenend- und Schichtdienst von Vorteil Eigenverantwortliches, strukturiertes und teamorientiertes Arbeiten Sicherer Umgang mit MS-Office Gute Sprachkenntnisse in Deutsch und Englisch in Wort und Schrift Was wir Ihnen bieten: Einen festen Arbeitsvertrag nach BAP-Tarifvertrag Eine übertarifliche Vergütung, zzgl.
Ihre Aufgaben Analysieren und optimieren Sie den E-Commerce-Shop sowie die Antragstrecken (SCIP-Baukasten) mithilfe von Nutzerdaten, A/B-Tests, Conversion-Raten und UX-AnalysenEntwickeln Sie gezielte Maßnahmen zur Steigerung von Conversion und Umsatz und setzen diese erfolgreich umDurch Ihre Arbeit an der Optimierung der Online User Journeys (UX/Design) schaffen Sie ein nahtloses und positives KundenerlebnisDetaillierte Traffic-Analysen führen Sie eigenständig durch und leiten daraus konkrete Handlungsempfehlungen abDie Überwachung der relevanten Antragstrecken liegt in Ihren Händen; auftretende Fehler beheben Sie in enger Abstimmung mit der IT schnell und zuverlässigKampagnendaten werten Sie aus und erstellen aussagekräftige Reports zur Performance-ÜberwachungGemeinsam mit dem Marketing-Team und anderen Fachabteilungen stimmen Sie Maßnahmen ab und sorgen für eine reibungslose ZusammenarbeitExterne Agenturen und Dienstleister steuern Sie zielgerichtet und stellen die Qualität der Ergebnisse sicher Ihre Fähigkeiten Ein erfolgreich abgeschlossenes Studium im Bereich E-Commerce, BWL oder Marketing oder eine vergleichbare Ausbildung bildet die Grundlage für Ihre ExpertiseMindestens zwei Jahre relevante Berufserfahrung im E-Commerce, in Web- und Performance-Analytics sowie in der Conversion-Rate-Optimierung (CRO) bringen Sie mitSie verfügen über grundlegende Kenntnisse in Web- und Datenanalyse, Tracking, User Experience und A/B-Tests (z.
Your task will be: Develop trust relationships with a portfolio of major clientsAcquire a thorough understanding of key customer needs and requirementsExpand the relationships with existing customers by continuously proposing solutions that meet their objectivesEnsure the correct products and services are delivered to customers in a timely mannerResolve any issues and problems faced by customers and deal with complaints to maintain trustPlay an integral part in generating new sales that will turn into long-lasting relationshipsPrepare regular reports of progress and forecasts to internal and external stakeholders using key account metricsSupports Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office)Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solutionSupports Customer Implementation by following up on spot quotations and contract closure as may be requiredPerforms up- and cross-selling (inbound calls) for existing customers and passes on leads to salesTakes and handles customer inquiries e.g.
External Customers: DGF Customers Handle customer complaints and enquiries Develop customer relationships with existing customer Generate necessary reports for customers Internal Customer: Management Team Generate necessary reports and information for management team Internal Customer: All Departments Concerned Work together very closely in order to achieve the customer's specifications.
About us Your Contribution Achieve planned KPIs (sales, new opportunities) via sufficient order incomeElaborate Sales plans, forecasting and performance reportsPlan, direct and coordinate customer strategies and activitiesManage Key Accounts (local OEMs)Setup and execute regular customer visitation schedules and visits in CRMGenerate inquiries from customers and related quotations with support of Customer Service and other internal entitiesAuthorize quotations and pricing; perform reviews, negotiations, and contracting with customersHandle customer complaints with the support of Inside Sales and Quality departmentAssist A/R with overdue managementDocument customer knowledge in CRMFoster new growth opportunities with new customers, products, applications and projectsDrive competitive intelligence and reports to Market Intelligence teamEstablish sound market and application knowledgeContinously improve the overall customer satisfaction along the customer journeyEnsure teamwork and alignment of goals and objectives Follow Company policies and protocols, while adhering to all safety guidelines Follow Company Code of Conduct, Core Values and applicable laws and regulationsParticipate in trade shows, exhibitions and conferences, when applicable Attend both internal and external trainings Your Profile Masters Degree in Engineering, Science or Business Administration, required Minimum 5 years in Key Account Management, required Technical Sales/Marketing or Product Management of high engineesring content materials and components in an industrial Business-to-Business (B2B) environment, strongly preferredExperience in the semiconductor industry and/or quartz glass material sales, strongly desired Ability to read, write and speak English; strong oral and written communication skillsProficiency in MS Office knowledgeAbility to work in a dynamic and fast growing industryGrowth and results driven mindsetPersonable with excellent people management and teamwork skillsAbility to work in a global, matrix organization Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact us You can expect interesting tasks and challenging projects, as well as motivated and friendly teams in fields that influence our future.
关于我们 您的任务 Achieves planned KPIs (sales, number of new opportunities) by ensuring sufficient order incomeElaborates sales plans, forecast and performance reports including deviation analysis and action plan for assigned customersPlans, directs, and coordinates customer strategy and activities including milestone plans.Manages Key Accounts (local OEMs) including direct customers, value chain stakeholders and end usersSets up and executes regular customer visitation schedules and captures results of visits in CRM.Generates inquiries from customers and related quotations with support of Customer Service and other internal entities, authorizes quotation and pricing.
Ihre Aufgaben Follow-up on market & industry trends, producing reliable, accurate reports for the sales organization as a tool to steer business and internal stakeholders Continuously monitor competitors, providing key information to set the sales and support strategy Process, review and lead all incoming customer requests and keep all databases updated Lead the preparation of documentation and agreements (Tenders, MoUs, LOIs, Sales and Service Contracts, Agent, Dealership and Finder Agreements, etc.)
Develop functional specifications for enhancements, interfaces, reports, and forms. Support testing activities including unit testing, integration testing, and user acceptance testing. Provide post-implementation support and resolve production issues related to SAP CS.
Your role As a Sales Engineer, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Sales Manager and work closely with the engineering and product teams to ensure the successful implementation of sales strategies.
Your role As Sales Role, your mission is to drive sales growth for our business by leveraging your technical expertise and understanding of customer needs. You will report to the Regional Sales Manager and work closely with the engineering and product teams to ensure the successful implementation of sales strategies.
Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Prepares concise, accurate, professional and timely Equipment Acceptance Reports, Service Work Reports, Expense Reports and other support documentation for customer visits; communicates with KHS internal staff to report on service activities; completes and submits reports within 3 weeks after the end of a job.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
Work closely with Andor engineering and product management resources to ensure best solution for customers at best profitability. 7. Maintain and report sales forecasts, potential sales, customer feedback and activity plan and other reports, as required. 8. Provide training to end users.
Completes required documentation on-site, e.g. cost tracking on installation budget, technicians on-site, daily reports to the Project Manager and customer; completes safety and customer documentation as required. Interfaces with Engineering, Production and Project Management personnel to solve technical problems or project issues.
Completes required documentation on-site, e.g. cost tracking on installation budget, technicians on-site, daily reports to the Project Manager and customer; completes safety and customer documentation as required. Interfaces with Engineering, Production and Project Management personnel to solve technical problems or project issues.
Key Responsibilities Overall management and coordination of site operations in the Automotive environment in accordance with defined processes, standards, and management instructionsDisciplinary and functional leadership, development, and motivation of site employeesPlanning and control of personnel deployment, capacity management, and vacation schedulesEnsuring compliance with Automotive-specific quality, occupational health, safety, and environmental requirementsOrganization and documentation of safety briefings, instructions, risk assessments, and emergency measuresResponsibility for workplace organization, tools, equipment, and operational resourcesCoordination of operational planning, order execution, reporting, and documentationReview and approval of operational reports, time confirmations, and performance dataActive implementation and monitoring of Continuous Improvement (KVP) initiativesOrganization of first aid readiness and required occupational medical examinationsActive communication and enforcement of safety and health protection measuresMaintenance and development of customer relationships at the assigned operational sitesConfident use of SAP for operational processesBusiness development in the surrounding area.
Main Responsibilities: Sell Leybold products to an assigned account base within a geographic region, focusing on Scientific sectors such as Space Research, High Energy Physics, Fusion, Quantum Computing, Nuclear Medicine, Semiconductor, Solar, Analytical, Coating, and more.Split time between home office and customer site visits to conduct sales meetings, product demos, and troubleshooting at advanced factories and R&D facilities.Establish and execute aggressive sales strategies and goals in alignment with segment and product marketing and the Head of Sales.Identify and secure new business opportunities for Leybold products and services.Ensure customer satisfaction and resolve complaints by coordinating with internal departments.Provide professional sales support including technical assistance, product selection, quotations, contract terms, and administration.Complete all required reports—monthly, visit, forecasts, expenses—accurately and on time.Use CRM tools for all reporting as directed by sales management.Attend trade shows, seminars, and training to stay informed on industry trends and competitive offerings.Set short-term (12-month) and long-term (3-year) sales goals.Demonstrate key products at customer sites.Maintain company property including vehicle, computer, demo equipment, and consignment stock.Perform other duties as assigned.To succeed, you will need We welcome applicants from all backgrounds—even if you don’t meet every listed requirement.
Key Responsibilities Overall management and coordination of site operations in the Automotive environment in accordance with defined processes, standards, and management instructionsDisciplinary and functional leadership, development, and motivation of site employeesPlanning and control of personnel deployment, capacity management, and vacation schedulesEnsuring compliance with Automotive-specific quality, occupational health, safety, and environmental requirementsOrganization and documentation of safety briefings, instructions, risk assessments, and emergency measuresResponsibility for workplace organization, tools, equipment, and operational resourcesCoordination of operational planning, order execution, reporting, and documentationReview and approval of operational reports, time confirmations, and performance dataActive implementation and monitoring of Continuous Improvement (KVP) initiativesOrganization of first aid readiness and required occupational medical examinationsActive communication and enforcement of safety and health protection measuresMaintenance and development of customer relationships at the assigned operational sitesConfident use of SAP for operational processesBusiness development in the surrounding area.
Lead the Team : Inspire and support a regional sales team, fostering a performance-driven, customer-focused culture. Mentor direct reports by participating in client and prospect meetings and engaging other BW Papersystems resources as needed. Attract, develop, and retain top talent.
Refine and execute our go-to-market strategy and pipeline generation initiatives, supported by strong cross-functional collaboration and execution.Lead the Team: Inspire and support a regional sales team, fostering a performance-driven, customer-focused culture. Mentor direct reports by participating in client and prospect meetings and engaging other BW Papersystems resources as needed. Attract, develop, and retain top talent.Build External Relationships: Maintain and grow relationships with existing customers, key accounts, and channel partners.
Job Description: To support Dyson Control Tower daily reporting - liaising with Customer Service & reporting Support Control Tower team to prepare all reports with Microsoft Excel skills Manage & coordinate with DGF counterparts for shipment monitoring to achieve on time performance Working with internal stakeholders (CS, IT, CDZ team etc) to ensure the report accuracy Requirements: Excellent communication skills Able to self-motivate & adapt to changes Good team player & problem solver Good Microsoft Excel skills
YOUR TASKS Review and assess customer requirements for feasibility, cost, and timeline Manage Sales Engineering Requests through the PSR (Project Specific Request) process Edit and maintain PSRs in the PLM system Lead coordination rounds with global Sales Engineers and set priorities for PSRs Initiate expert discussions to resolve requirements on time Prepare reports and analytics on requests Improve customer satisfaction and response times Provide transparency on team workloads and performance YOUR PROFILE Degree in engineering and 3–5 years of experience in engineering project management or equivalent Experience working at the interface between Engineering/R&D and Sales Excellent English communication skills, German or Spanish is a plus Strong organizational and intercultural competence Entrepreneurial mindset with problem-solving and conflict resolution skills Self-driven, structured, and a team player with initiative YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
YOUR TASKS Review and assess customer requirements for feasibility, cost, and timeline Manage Sales Engineering Requests through the PSR (Project Specific Request) process Edit and maintain PSRs in the PLM system Lead coordination rounds with global Sales Engineers and set priorities for PSRs Initiate expert discussions to resolve requirements on time Prepare reports and analytics on requests Improve customer satisfaction and response times Provide transparency on team workloads and performance YOUR PROFILE Degree in engineering and 3–5 years of experience in engineering project management or equivalent Experience working at the interface between Engineering/R&D and Sales Excellent English communication skills, German or Spanish is a plus Strong organizational and intercultural competence Entrepreneurial mindset with problem-solving and conflict resolution skills Self-driven, structured, and a team player with initiative YOUR BENEFITS Nordex offers a range of attractive benefits – here’s a selection of what you can look forward to.
You will work closely with the Inside Sales team and the Finance team and take initiative in helping potential customers, answering questions, and identifying opportunities. You report to the Finance Manager and are part of a team of around ten colleagues. Your Responsibilities: Calling customers to collect missing documents or information (such as SEPA mandates or guarantees)Actively following up on customer requests to accelerate onboardingCommunicating with customers in a friendly, clear, and professional mannerIdentifying commercial opportunities and forwarding them to Inside or Field SalesContributing to high customer satisfaction by thinking proactively and solving problemsRecording contact moments and actions in our systemsCollaborating with Finance, Inside Sales, and Field Sales to provide optimal customer support What makes you stand out Availability of at least 32 hours per week (up to 40 hours)Completed vocational education (MBO-level or equivalent)Strong communication skills and a customer-oriented attitudeCommercial awareness and enjoyment of customer contactAbility to assess situations quickly and translate them into concrete actionsStress resistance and a proactive, solution-oriented working styleAbility to maintain oversight and set prioritiesExcellent command of Dutch and English; French and/or German is a plus What do we offer Participation in the bonus scheme after 12 monthsA market-competitive salaryAn informal work environment with short communication lines and a pleasant atmosphere27 vacation days (based on 40 hours)Non-contributory pensionTravel expense reimbursementPossibility of hybrid working after 6 months (max. 2 days per week from home)Free parking at our office in Noordwijkerhout We are looking forward to your application and to applicants who enrich our diverse culture!
Defines needs of market studies for specific markets and initiates benchmarking in close cooperation with relevant internal specialists; monitors competitors’ activitiesPlanning/Strategy/Reporting: Delivers monthly rolling forecasts and performance reports, including deviation analysis and action plan. Reviews monthly performance of account plan (sales/net profit, EBIT/ROS, Sales and GM, total potential for SCHOTT, SCHOTT’s share of wallet per location and business).
Conduct initial calculations and prepare business cases for Group Controlling. Create reports, analyses, and decision-support materials. Prepare internal and external presentations. Maintain accurate data in the CRM system.
Your Key Responsibilities would be: To carry out the commissioning of equipment including any operational and maintenance training requirements Respond to emergency breakdowns for any warranty and service contract work. Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives. Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
Location: Mobile Work (Mexico) What you’ll do Lead the charge: Manage cross-functional teams to deliver software into major retail environments Be the face: Build strong customer relationships as the main contact throughout the project lifecycle Keep it agile: Support Agile processes and enable smooth development execution Own the numbers: Manage budgets, forecasts, and invoicing with precision Stay ahead: Report on status, risks, and financials across stakeholder levels Solve smart: Resolve issues, ensure quality, and keep projects on time and on budget What you bring A degree in Computer Science, IT, or a related field Strong experience in the Central/Latin America`s retail market, experience in IT/software projects; POS background is a plus Proven success in managing customer-facing projects, including budgeting and contracts Strong communication skills and confidence in stakeholder management Team-oriented, creative in problem-solving, and adaptable to dynamic environments Fluent in English Willingness to travel and take your expertise global
Your Responsibility E-Commerce Management Manage and oversee e-commerce activities on existing and new Amazon marketplaces within the EU9 region to maximize sales and profitabilityImplement strategic online measures to increase online distribution, product availability and brand presenceMonitor and analyze relevant KPIs to identify optimization potential and adjust online strategies accordinglyKeep up to date with the latest Amazon platform updates, guidelines and best practices Sales Growth Negotiate and manage contract with AmazonDevelop and implement strategies to increase conversion rates Reporting and Analysis Track and analyze performance indicators, including sales, conversion rates, customer reviews and website traffic for each Amazon marketplacePrepare regular reports on e-commerce performance and provide insights for management with a focus on trends and improvement opportunities within the EU9 regionIdentify trends and opportunities for optimization based on data analysis from Amazon markets Teamwork and Collaboration Represent the customer perspective and collaborate with internal teams to improve customer satisfactionWork with internal teams on pricing strategies, promotions and product launches tailored to relevant marketsCollaborate effectively with cross-functional teams from marketing, sales, logistics and financeCommunicate proactively and cooperate with colleagues to achieve shared goals Your Profile Completed degree in Business Administration, Marketing, E-Commerce or a comparable qualificationAt least 2 years of experience in the above-mentioned areasStrong analytical skills and numerical understandingExperience with online tools such as KeepaProactive working style and high self-motivationExcellent German and English skills, both written and spoken Think outside the box with us!
Installs new or modified equipment at customers’ facility to ensure full functionality according to specifications Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine nature and scope of problemAnalyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective actionCoordinates problem resolution with engineering, customer service, and other personnel to expedite repairsProvides on-site technical assistance to help troubleshoot and repair equipment Associate’s degree or equivalent from 2 year college or technical school; or 6-12 months related experience and/or training; or equivalent combination of education and experience
What You’ll Do Design, implement, and test .NET applications for audio measurement and data analysis Develop features for post-processing of large data sets (millions of data points) Perform calculations based on audio measurement standards Implement remote control functionalities for measurement devices Create user-friendly reports and visualization tools Collaborate with hardware and firmware teams to ensure smooth integration Provide 3rd-level support and interact directly with customers when needed What You Bring Degree in Computer Science, Software Engineering, or a related discipline 3+ years of experience in full-stack software development Strong proficiency in .NET and WPF (C#) Experience with customer-facing desktop applications Analytical mindset and attention to detail Solution-oriented, collaborative, and proactive personality Fluent in English, German knowledge is an advantage What We Offer A diverse and technically challenging position in an international environment Supportive, open, and family-friendly workplace culture Very flexible working hours and a high degree of autonomy Collaboration with a team of passionate and experienced developers Flat hierarchies and an “open-door” mindset that encourages innovation Die DEKRA Arbeit Gruppe ist Teil der DEKRA SE und seit Jahren einer der am stärksten wachsenden Personaldienstleister in ganz Europa.
What you will do: Focus on the design, development, and execution of automated end-to-end tests Manage and prioritize bug reports, keeping their business value in mind Lead regression testing, identify and resolve defects to ensure the stability of high-traffic customer interactions and transactions Analyze complex workflows, data flows, and database interactions to identify potential areas for improvement in test coverage and performance Report bugs and reproduce them throughout the complete bug cycle Coordinate testing efforts to ensure the delivery of quality features Advocate for product quality within cross-functional teams Contribute to ABOUT YOU’s long-term automation strategy in testing Who you are: 4+ years of experience in QA, testing, and debugging REST backend applications, with strong knowledge of HTTP methods, status codes, headers, and error handling Proficient in API validation against OpenAPI/Swagger specifications 4+ years of experience with JavaScript/TypeScript or other OOP languages, using frameworks like Mocha/Playwright, and GitlabCI 2+ years of experience working with relational and NoSQL databases, focusing on integration and data flows Passionate about automation and building maintainable test suites that provide continuous feedback, with strong skills in both exploratory and automated testing Experienced with agile methodologies Excellent communication skills, including fluent written and spoken English for clear collaboration Solid understanding of transaction systems, gateways, customer data, and large-scale database structures Committed to identifying and addressing issues early, ensuring high-quality customer-facing features and services Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy Central Location Flexible Working Hours Professional training Dog-friendly office Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are.