Requirements Abgeschlossenes Studium im Bereich Schifffahrt, Logistik oder eine vergleichbare Ausbildung im Speditions- oder Transportwesen Mehrjährige Führungserfahrung im Customer Service, idealerweise im Umfeld von Containerlinien oder Spedition Sicherer Umgang mit MS Office (Word, Excel, Outlook) Ausgeprägte Teamorientierung, Kommunikationsstärke und ein professionelles Auftreten Strukturierte, lösungsorientierte Arbeitsweise mit hoher Eigenverantwortung Fließende Deutsch- und sehr gute Englischkenntnisse Pluspunkte: Erfahrung im Gefahrgutmanagement und im Umgang mit Claims Benefits 38-Stunden-Woche mit Gleitzeit und Überstundenkonto 13,5 Gehälter Betriebliche Altersvorsorge oder vermögenswirksame Leistungen Kostenfreies Deutschlandticket Vielfältige Online-Rabatte durch Corporate Benefits Strukturierte Einarbeitung mit Mentoring-Programm Eine langfristige Perspektive in einem internationalen, maritimen Umfeld Responsibilities Führe und entwickle Dein Team im Import Customer Service – fachlich wie disziplinarisch Sei die Stimme des Teams in Richtung Management und übersetze Strategie in klare operative Abläufe Unterstütze aktiv bei komplexen Vorgängen, wenn schnelle Lösungen gefragt sind Optimiere Prozesse, erkenne Engpässe frühzeitig und sorge für reibungslose Abläufe entlang der Container Supply Chain Überwache die Qualität von Reports, Auswertungen und Meldungen und sorge für Transparenz Informationen über den Arbeitgeber Unser Mandant ist die Deutschlandorganisation einer bekannten internationalen Linienreederei aus den globalen Top 10 mit Sitz in Hamburg.
Verantwortungen Operative Steuerung: Koordination und Management des Tagesgeschäfts mit unseren externen Call-Center-Partner und Überwachung der wichtigsten KPIs (CSAT, SLAs, AHT, etc.) sowie Ableitung von Handlungsempfehlungen anhand von Reports aus verschiedenen Datenquellen Sicherstellung optimaler Performance: Förderung von BPO Performance durch Motivation und Feedback als auch Entwickeln von Action-Plänen und enge Zusammenarbeit mit dem Overhead Management Prozessoptimierung: Analyse, Bewertung und kontinuierliche Verbesserung interner und externer Prozesse und Schnittstellen Partnerschaftliche Zusammenarbeit: Enge Abstimmung mit unseren externen Partnern und internen Schnittstellen wie Qualitätsmanagement, Controlling und Communications Strategische Weiterentwicklung: Mitgestaltung der Servicelandschaft und Transition Management im Partner On- und Offboarding Internationale Kommunikation: Regelmäßiger Austausch mit unseren internationalen BPO-Partnern (5-10% Reisebereitschaft) Anforderungen Erfolgreich abgeschlossene Berufsausbildung und/ oder Studium Mehrjährige relevante Berufserfahrung in der Steuerung externer Dienstleister, idealerweise im Call-Center-Umfeld Verantwortungsbewusstsein und strukturierte sowie selbstständige Arbeitsweise Ausgeprägter Kundenfokus und exzellente Kommunikationsfähigkeiten Erfahrung in der Prozessoptimierung und -gestaltung Affinität für den Bereich E-Commerce Verhandlungssicher in Deutsch und Englisch Proaktive Haltung und hohe Eigeninitiative Hands-On-Mentalität und Problemlösungskompetenz sowie Organisationsfähigkeit Sicherer Umgang mit KPIs (CSAT, SLAs, AHT, etc.)
Verantwortungen Operative Steuerung: Koordination und Management des Tagesgeschäfts mit unseren externen Call-Center-Partner und Überwachung der wichtigsten KPIs (CSAT, SLAs, AHT, etc.) sowie Ableitung von Handlungsempfehlungen anhand von Reports aus verschiedenen Datenquellen Sicherstellung optimaler Performance: Förderung von BPO Performance durch Motivation und Feedback als auch Entwickeln von Action-Plänen und enge Zusammenarbeit mit dem Overhead Management Prozessoptimierung: Analyse, Bewertung und kontinuierliche Verbesserung interner und externer Prozesse und Schnittstellen Partnerschaftliche Zusammenarbeit: Enge Abstimmung mit unseren externen Partnern und internen Schnittstellen wie Qualitätsmanagement, Controlling und Communications Strategische Weiterentwicklung: Mitgestaltung der Servicelandschaft und Transition Management im Partner On- und Offboarding Internationale Kommunikation: Regelmäßiger Austausch mit unseren internationalen BPO-Partnern (5-10% Reisebereitschaft) Anforderungen Erfolgreich abgeschlossene Berufsausbildung und/ oder Studium Erste relevante Berufserfahrung in der Steuerung externer Dienstleister, idealerweise im Call-Center-Umfeld Verantwortungsbewusstsein und strukturierte sowie selbstständige Arbeitsweise Ausgeprägter Kundenfokus und exzellente Kommunikationsfähigkeiten Erfahrung in der Prozessoptimierung und -gestaltung Affinität für den Bereich E-Commerce Verhandlungssicher in Deutsch und Englisch Proaktive Haltung und hohe Eigeninitiative Hands-On-Mentalität und Problemlösungskompetenz sowie Organisationsfähigkeit Sicherer Umgang mit KPIs (CSAT, SLAs, AHT, etc.)
MySQL Python Google BigQuery Gitlab What you will do Manage your team independently and take responsibility for the team’s output as well as end-to-end feature conception & planning Steer an experienced development team within an agile working culture (SCRUM, Kanban) – organize and moderate agile meetings (e.g., standup, planning, retrospective, feature demonstrations, etc.) Work data-driven, based on reports and analyses, to derive actions oriented toward customer needs Manage and communicate with all relevant stakeholders Understand stakeholder demands, needs, and issues – translate them into actionable & feasible product requirements and build scalable tech solutions Triaging operative issues, identifying technical dependencies, and evaluating business impact Lead cross-team projects and collaborate closely with other tech teams to execute end-to-end solutions Who you are Master’s degree or equivalent in a relevant field 7–10 years of experience in product management for tech products within software development, focused on backend systems Proven expertise in agile methodologies and collaboration with developers, data scientists, and QA managers Strong understanding of technology, business processes, and functional dependencies Hands-on experience with e-commerce systems, ideally in retail Skilled in IT project management and leading cross-functional initiatives At least 2 years of team leadership experience Analytical, detail-oriented, and customer-focused with a proactive mindset Exceptional communication skills in English, adaptable to diverse perspectives Comfortable in international work environments, with a focus on efficiency and solutions Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office Remote AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU.
What you will do: Focus on the design, development, and execution of automated end-to-end tests Manage and prioritize bug reports, keeping their business value in mind Lead regression testing, identify and resolve defects to ensure the stability of high-traffic customer interactions and transactions Analyze complex workflows, data flows, and database interactions to identify potential areas for improvement in test coverage and performance Report bugs and reproduce them throughout the complete bug cycle Coordinate testing efforts to ensure the delivery of quality features Advocate for product quality within cross-functional teams Contribute to ABOUT YOU’s long-term automation strategy in testing Who you are: 4+ years of experience in QA, testing, and debugging REST backend applications, with strong knowledge of HTTP methods, status codes, headers, and error handling Proficient in API validation against OpenAPI/Swagger specifications 4+ years of experience with JavaScript/TypeScript or other OOP languages, using frameworks like Mocha/Playwright, and GitlabCI 2+ years of experience working with relational and NoSQL databases, focusing on integration and data flows Passionate about automation and building maintainable test suites that provide continuous feedback, with strong skills in both exploratory and automated testing Experienced with agile methodologies Excellent communication skills, including fluent written and spoken English for clear collaboration Solid understanding of transaction systems, gateways, customer data, and large-scale database structures Committed to identifying and addressing issues early, ensuring high-quality customer-facing features and services Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy Central Location Flexible Working Hours Professional training Dog-friendly office Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are.
. • Sie nehmen teil an Messen, Events und Konferenzen, um unser Netzwerk zu erweitern und unsere Marktpräsenz zu stärken. • Sie erstellen Sales Forecasts, Reports und tauschen sich regelmäßig mit dem Team zur Planung aus. Sie bringen Erfahrung im B2B-Vertrieb mit, idealerweise in der Getränke- oder Lebensmittelindustrie, etwa in Aromenhäusern, der Milchverarbeitung oder dem Ingredients-Umfeld.
. • Sie nehmen teil an Messen, Events und Konferenzen, um unser Netzwerk zu erweitern und unsere Marktpräsenz zu stärken. • Sie erstellen Sales Forecasts, Reports und tauschen sich regelmäßig mit dem Team zur Planung aus. Sie bringen Erfahrung im B2B-Vertrieb mit, idealerweise in der Getränke- oder Lebensmittelindustrie, etwa in Aromenhäusern, der Milchverarbeitung oder dem Ingredients-Umfeld.
Du prüfst, bewertest und steuerst Kundenbestellungen im Abgleich mit Budget, Umsatz- und Absatzentwicklungen – global und kundenübergreifendDu stimmst geplante Investitionen für Bestands- und Neukunden mit Vertrieb, Customer Service, Produktmanagement, Einkauf und Produktion ab und behältst deren Umsetzung im BlickDu analysierst und optimierst Vertriebsprozesse und trägst so aktiv zur Effizienzsteigerung im Unternehmen beiDu entwickelst aussagekräftige KPIs und Power-BI-Reports zur Steuerung kapitalintensiver Produkte in enger Abstimmung mit Vertrieb und GeschäftsführungDu begleitest Budgetplanungen und Forecast-Reviews und prüfst die zugrunde liegenden PlanungsannahmenDu wertest Bestandsberichte und Reichweitenanalysen aus und leitest daraus konkrete Handlungsempfehlungen abDu setzt eigenständig Maßnahmen und Projekte um, um unsere gemeinsamen Ziele zu erreichenEin abgeschlossenes Studium der Wirtschafts-, Natur- oder Ingenieurwissenschaften (oder einen vergleichbaren Studiengang)Ein starkes analytisches und konzeptionelles Denkvermögen sowie eine strukturierte, pragmatische ArbeitsweiseLust, den Unternehmenserfolg aktiv mitzugestalten – bereichsübergreifend und in internationalen MärktenSehr gute Kenntnisse in Datenanalyse, -aufbereitung und -visualisierung, idealerweise mit Microsoft Power BIErfahrung in der Entwicklung von KPIs und Reports sowie in der Ableitung von Maßnahmen und Empfehlungen für Management und Fachbereiche (nice to have, kein Muss)Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift mind.
Your Tasks Validation on Satair side of e-Request for Stock Provisioning (e-RSP) supporting the Satair Financial and Senior Management approval Manage the request for approval in the ELIPS e-RSP moduleExecution of the demands requested as per e-RSP and plans the purchasing to the supplier in accordance with the eRSP requirementEnsures the material purchasing to the supplier and inbound by monitoring deliveries in collaboration with the relevant supply chain functions Provides the purchase order feedback to the Request for Stock Provisioning Manager by means of regular ordering reports Ensures that the e-RSP is properly fulfilled: Material is ready for airlines requests (material is on shelves as per e-RSP planning including material location) Monitor incoming and outgoing flows if in line with the initial forecast and budgetTake necessary actions to secure inventory budget plans and requested delivery performance In charge of providing feedback to the Request for Stock Provisioning Manager about the eRSP fulfilment via the ELIPS/e-RSP tool (material ordering and reception) Support escalation and resolution measures to secure performance is at target Your Profile Completed university degree, ideally with a focus on supply chain management Ideally, several years of experience in aviation, supplier management, logistics, or technical documentation Basic knowledge of Java or Python Proficient in SAP Ideally basic German and business-level English skills What we can offer you A standard permanent employment contract with a multi-award-winning employer (Kununu Top Company 2026, Focus Top National Employer 2025, etc.)Above-tariff remuneration with attractive bonusesContinuous personal support through a fixed contact personIncreasing holiday and Christmas bonus within the first 4 yearsBonus payment "Employees recruit employees" up to 1,000 €Company pension planPossibility of home office in agreement with our clientsFlexible working hours through a personal flexitime bank accountIndividual further training opportunitiesOption of permanent employment at our client´s company That sounds like a challenging task for you?
MySQL Python Google BigQuery Gitlab What you will do Conduct in-depth analyses on shop user behavior to uncover actionable insights Drive shop optimization and growth by providing analytical insights to Business and Product Owners and influencing product enhancements Shape the success metrics for our shop, developing and monitoring KPIs that directly impact millions of users’ shopping experiences Provide full-cycle A/B test analytical support to optimize shop performance Define tracking requirements and support QA of tracking implementations to ensure data accuracy and reliability Design and implement advanced dashboards, enabling self-service analytics across the organization Collaborate with multiple stakeholders across the organization to answer shop-related questions with analytical insights, supporting business decision-making Who you are Advanced proficiency in SQL for complex data analysis and querying large datasets Expertise in e-commerce KPIs and funnel analysis Solid understanding of web analytics and experience working with frontend tracking data (GA4 experience is a plus) Experience with data visualization tools (e.g., Looker Studio, Tableau, or similar) to create compelling dashboards and reports Advanced knowledge of A/B testing methodology and statistical analysis for experiment design and interpretation Strong understanding of customer segmentation and cohort analysis in the e-commerce context Proactive and self-driven, with the ability to work independently and drive projects from conception to completion Collaborative mindset, adept at working with cross-functional teams and building strong relationships with stakeholders Pragmatic approach to problem-solving, consistently delivering efficient, data-driven solutions.
What you will do Perform high-quality manual testing for the ABOUT YOU Mobile App, covering the whole customer journey Partner with the QA team to establish and maintain a test automation framework Oversee the quality of the application and contribute to creating a strong user experience Take ownership of bug reports or tickets from internal and external stakeholders, prioritise them based on their business value, and ensure timely resolution Contribute to the development and enhancement of ABOUT YOU’s long-term automated testing strategy Coordinate app release tasks and perform regression testing Act as an advocate for product quality within a cross-functional development team, promoting best practices and driving continuous improvement Coordinate testing efforts to ensure the successful delivery of high-quality features Who you are Minimum of 3 years of experience in quality assurance, testing, and debugging of frontend applications, preferably mobile apps and large-scale projects Proficient in manual testing techniques, including exploratory and destructive testing, as well as automated testing Familiarity with process and ticketing tools such as Jira and Confluence, enabling effective collaboration and organisation Strong knowledge and experience with testing tools, particularly TestRail, for efficient test management and reporting Ability to quickly grasp complex technical systems, allowing for efficient testing and debugging activities Detail-oriented approach to testing, with a strong focus on test case design as well as business value and user experience of software Passion for delivering innovative features quickly while maintaining high reliability standards Experience working with agile methodologies and implementing a quality mindset in an agile environment Excellent communication skills, both verbal and written, to effectively interact with diverse stakeholders Fluent in English, demonstrating proficiency in both speaking and writing Benefits Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Dog-friendly office AY Academy Job Bikes YOU ARE THE CORE OF ABOUT YOU.
What you will do Perform high-quality manual testing across multiple client e-commerce projects (Desktop, Mobile Web and Tablet), covering the complete customer journey from discovery to checkout Collaborate closely with frontend developers and project teams to understand client requirements and develop tailored testing strategies for each implementation Oversee quality across diverse client implementations while ensuring consistent excellence and optimal user experiences Take ownership of bug reports and tickets from clients, internal stakeholders, and end-users, prioritizing them based on business impact and project timelines Contribute to the development and evolution of SCAYLE Agency’s testing framework and automated testing strategy across client projects Act as a quality advocate within cross-functional agency teams, promoting best practices and driving continuous improvement across multiple client engagements Coordinate testing efforts across parallel client projects to ensure successful delivery of high-quality features within agency timelines Support holistic testing approaches across the full technology stack, understanding how frontend integrations connect with SCAYLE’s backend systems and third-party services Adapt testing strategies to accommodate varying client requirements, brand guidelines, and technical specifications Who you are You have minimum of 5 years of experience in quality assurance, testing, and debugging of frontend applications, preferably in agency or client-facing environments Proficient in manual testing techniques, including exploratory and destructive testing, as well as automated testing methodologies Familiarity with project management and ticketing tools such as Jira and Confluence for effective collaboration across agency teams and client stakeholders Strong knowledge and experience with testing tools, particularly TestRail, for efficient test management and comprehensive reporting Ability to quickly understand complex, custom-built e-commerce implementations and adapt testing approaches to different client architectures Web technologies: Solid understanding of HTML, CSS, JavaScript, browser developer tools, and REST APIs Experience working with agile methodologies in fast-paced agency environments with multiple concurrent projects Passion for delivering innovative, client-specific features quickly while maintaining the high reliability standards expected by premium brands Detail-oriented approach with strong focus on test case design, business value, brand consistency, and exceptional user experience Excellent communication skills for working directly with high-profile clients and articulating technical issues clearly Nice to have Experience with CI/CD pipelines (e.g., GitLab CI) and integrating automated tests into deployment workflows Knowledge of web performance testing (e.g., Lighthouse, Web Vitals) and optimization for enterprise e-commerce Familiarity with web accessibility (a11y) standards and testing, particularly for compliance-focused clients Previous experience in an agency environment or working on multiple concurrent client projects Understanding of SCAYLE’s modular architecture, Storefront SDKs, and Feature Packages Experience testing headless commerce implementations and API integrations Knowledge of international e-commerce requirements (multi-language, multi-currency, regional regulations) Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF SCAYLE.
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
As a Network Design Specialist (m/f/d), you will be part of a global team responsible for creating technical network design documentation for onshore wind farms worldwide. The Network Design Specialist reports directly to the Group Lead IT Network Design & Configuration within the Global Project Management Department "IT Network, Security & Access".
Identify opportunities to improve our products and take over the responsibility of the feature delivery pipeline (e.g. gather requirements, write tickets, support with decisions and implementation, ensure release quality, and measure the outcome of changes) Work data-driven, based on reports and analyses for deriving actions that are truly oriented towards our customers’ needs Responsible for the Management of and communication with all relevant stakeholders Understand stakeholder demands, needs, and issues – translate them into actionable & feasible product requirements and build a scalable tech solution Triaging operative issues, identifying technical dependencies, and evaluating business impact Lead cross-team projects and collaborate closely with other Tech Teams (e.g.
Erkennst Du durch Deine enge Kundenbeziehung proaktiv Erweiterungspotenziale und schlägst Lösungen und Dienstleistungen aus unserem E2E-Portfolio vor. Programmierst und optimierst Du Workflows, Datenentitäten, Reports und Formulare in X++ sowie andere für D365 F&SCM spezifische Technologien. Setzt Du aktuelle Entwicklungswerkzeuge wie Azure DevOps, Visual Studio, GIT sowie KI-gestützte Programmierassistenten ein.
As a Principal position, this role requires a high degree of autonomous working and reports directly to the Director of Engineering. You will be the primary technical lead responsible for all app teams, driving technical discussions and ensuring our solutions are robust and forward-thinking.