Du entwickelst und optimierst Workforce-Analytics-Dashboards, HR-KPIs und Reports, die echten Mehrwert schaffen. Du erstellst, analysierst und interpretierst Personalstatistiken sowie Ad-hoc-Auswertungen für verschiedene Stakeholder.
Anrufwarteschlange, Erreichbarkeit)</li> <li>Kurzfristige Anpassung von Schichten, Pausen und Aufgabenverteilung bei Planabweichungen</li> <li>Erstellung und Interpretation von Reports (z. B. Forecast Accuracy, Besetzungsgrad, Adherence)</li> <li>Identifikation und Umsetzung von Optimierungspotenzialen</li> <li>Enge Zusammenarbeit mit Teamleitern, Qualitätsmanagement, Training und Controlling</li> </ul> <ul> <li>Abgeschlossene Studium im Bereich Betriebswirtschaft, Wirtschaftsinformatik oder vergleichbare Qualifikation</li> <li>Erfahrung im Workforce Management, idealerweise im Kundencenter</li> <li>Kenntnisse in WFM-Software (z.
Performance Management & Commercial Alignment Monitor, analyse, and report on operational KPIs to the GM. Support the improvement of patient conversion and retention through operational excellence and service quality.
Gehaltsänderungen, Benefits, variable Vergütungsbestandteile) Steuerung und Qualitätssicherung externer Payroll-Dienstleister Koordination mit externen Versorgungsträgern, inklusive Datenaustausch, Abstimmung sowie Unterstützung bei Prüfungen Erstellung von Auswertungen sowie ad-hoc-Reports für interne und externe Stakeholder Vorbereitung und Begleitung von internen und externen Prüfungen, inklusive Abstimmungen und Klärung von Differenzen Prüfung von Steueranmeldungen und Durchführung von Abstimmungen sowie Reconciliation-Prozessen Weiterentwicklung und Optimierung bestehender Payroll-Prozesse sowie Identifikation von Automatisierungspotenzialen Beratung von Mitarbeitenden zu abrechnungsrelevanten Fragestellungen Unterstützung und Anleitung bei Zeitwirtschafts- und Freigabeprozessen innerhalb des Workforce-Management-Systems Sicherstellung einer ordnungsgemäßen Dokumentation aller abrechnungsrelevanten Unterlagen Ihr Profil: Erfolgreich abgeschlossenes Studium im Bereich Accounting, Finance, Betriebswirtschaft oder vergleichbare Qualifikation Mehrjährige Berufserfahrung (mind. 5 Jahre) in der Entgeltabrechnung mit Schwerpunkt Deutschland Fundierte Kenntnisse im deutschen Lohnsteuer- und Sozialversicherungsrecht Erfahrung in der Zusammenarbeit mit externen Payroll-Anbietern Sicherer Umgang mit gängigen Payroll- und HR-Systemen sowie Zeitwirtschaftslösungen Analytische Denkweise, hohe Zahlenaffinität und ausgeprägte Detailgenauigkeit Strukturierte, eigenständige und diskrete Arbeitsweise Sehr gute Deutsch- und Englischkenntnisse Wünschenswert Erfahrung mit variablen Vergütungsmodellen/ Vergütungsprogrammen Sehr gute Excel-Kenntnisse sowie Erfahrung im Reporting und in der Datenanalyse Teamorientierte Persönlichkeit mit hoher Eigenmotivation Belastbarkeit sowie Fähigkeit, in einem dynamischen Umfeld mit engen Fristen zu arbeiten Ihre Vorteile: Freuen Sie sich auf einen zukunftssicheren Arbeitsplatz mit leistungsgerechter Vergütung und attraktiven Arbeitsbedingungen.
Gehaltsänderungen, Benefits, variable Vergütungsbestandteile) Steuerung und Qualitätssicherung externer Payroll-Dienstleister Koordination mit externen Versorgungsträgern, inklusive Datenaustausch, Abstimmung sowie Unterstützung bei Prüfungen Erstellung von Auswertungen sowie ad-hoc-Reports für interne und externe Stakeholder Vorbereitung und Begleitung von internen und externen Prüfungen, inklusive Abstimmungen und Klärung von Differenzen Prüfung von Steueranmeldungen und Durchführung von Abstimmungen sowie Reconciliation-Prozessen Weiterentwicklung und Optimierung bestehender Payroll-Prozesse sowie Identifikation von Automatisierungspotenzialen Beratung von Mitarbeitenden zu abrechnungsrelevanten Fragestellungen Unterstützung und Anleitung bei Zeitwirtschafts- und Freigabeprozessen innerhalb des Workforce-Management-Systems Sicherstellung einer ordnungsgemäßen Dokumentation aller abrechnungsrelevanten Unterlagen Ihr Profil: Erfolgreich abgeschlossenes Studium im Bereich Accounting, Finance, Betriebswirtschaft oder vergleichbare Qualifikation Mehrjährige Berufserfahrung (mind. 5 Jahre) in der Entgeltabrechnung mit Schwerpunkt Deutschland Fundierte Kenntnisse im deutschen Lohnsteuer- und Sozialversicherungsrecht Erfahrung in der Zusammenarbeit mit externen Payroll-Anbietern Sicherer Umgang mit gängigen Payroll- und HR-Systemen sowie Zeitwirtschaftslösungen Analytische Denkweise, hohe Zahlenaffinität und ausgeprägte Detailgenauigkeit Strukturierte, eigenständige und diskrete Arbeitsweise Sehr gute Deutsch- und Englischkenntnisse Wünschenswert Erfahrung mit variablen Vergütungsmodellen/ Vergütungsprogrammen Sehr gute Excel-Kenntnisse sowie Erfahrung im Reporting und in der Datenanalyse Teamorientierte Persönlichkeit mit hoher Eigenmotivation Belastbarkeit sowie Fähigkeit, in einem dynamischen Umfeld mit engen Fristen zu arbeiten Ihre Vorteile: Freuen Sie sich auf einen zukunftssicheren Arbeitsplatz mit leistungsgerechter Vergütung und attraktiven Arbeitsbedingungen.
What We’re Looking For: Legal Qualification: 1st and 2nd German State Exam; licensed to practice law in Germany.Experience: Minimum 8 years in employment law, including 3+ years in-house.Expertise: Strong knowledge of German law; experience with Swiss, UK, or French employment law is a plus.Skills: Excellent negotiation, drafting, and stakeholder management skills.Industry Background: Pharma, biotech, or medical device experience preferred. Reporting Relationships: The role reports to the Executive Director, Assistant General Counsel, Global Employment Law Why Join Us? Competitive salary and comprehensive benefits package.Flexible hybrid working model.Leadership development programs and career growth opportunities.Wellness perks: 2 additional paid wellness days, mindfulness sessionsCareer development and training opportunitiesFind Diversity, Equality, and Inclusion at all sites and with every colleague.
Payroll Manager (m/w/d) Ihre Aufgaben: Full responsibility for the accurate and timely end-to-end payroll processing for a German legal entity Ensure compliance with all applicable German labor laws, tax regulations, and social security requirements Close collaboration with HR and Finance regarding salary adjustments, benefits, and other compensation-related changes Manage and oversee external payroll service providers, ensuring quality and performance standards Coordinate with external pension and benefits providers, including data exchange, reporting, and audit support Prepare regular and ad-hoc payroll reports for internal and external stakeholders Support internal and external audits, including reconciliations and resolution of discrepancies Review quarterly tax filings and perform payroll-related reconciliations Identify and implement process improvements and automation initiatives to enhance efficiency and accuracy Act as the primary point of contact for employees regarding payroll-related inquiries Provide guidance on time tracking and approval workflows within the Workforce Management system Ensure proper documentation and maintenance of payroll records Ihr Profil: Bachelor’s degree in Accounting, Finance, Business Administration, or a comparable qualification Minimum of 5 years’ experience in payroll administration, with a strong focus on German payroll In-depth knowledge of German payroll regulations, tax law, and compliance requirements Experience working with external payroll vendors Strong proficiency in payroll systems and HRIS/time tracking tools Analytical mindset with strong attention to detail and accuracy Highly organized, reliable, and able to handle sensitive information with discretion Fluent in German and English Preferred Qualifications Experience with equity-based compensation, bonus schemes, or international assignments Familiarity with internal control frameworks and compliance requirements (e.g., SOX) Advanced Excel skills and experience in payroll data reporting and audit preparation Strong communication skills with the ability to work both independently and collaboratively Ability to manage a diverse workload in a deadline-driven environment Ihre Vorteile: You can look forward to a secure, future-oriented position with performance-based compensation and attractive working conditions.
Payroll Manager (m/w/d) Ihre Aufgaben: Full responsibility for the accurate and timely end-to-end payroll processing for a German legal entity Ensure compliance with all applicable German labor laws, tax regulations, and social security requirements Close collaboration with HR and Finance regarding salary adjustments, benefits, and other compensation-related changes Manage and oversee external payroll service providers, ensuring quality and performance standards Coordinate with external pension and benefits providers, including data exchange, reporting, and audit support Prepare regular and ad-hoc payroll reports for internal and external stakeholders Support internal and external audits, including reconciliations and resolution of discrepancies Review quarterly tax filings and perform payroll-related reconciliations Identify and implement process improvements and automation initiatives to enhance efficiency and accuracy Act as the primary point of contact for employees regarding payroll-related inquiries Provide guidance on time tracking and approval workflows within the Workforce Management system Ensure proper documentation and maintenance of payroll records Ihr Profil: Bachelor’s degree in Accounting, Finance, Business Administration, or a comparable qualification Minimum of 5 years’ experience in payroll administration, with a strong focus on German payroll In-depth knowledge of German payroll regulations, tax law, and compliance requirements Experience working with external payroll vendors Strong proficiency in payroll systems and HRIS/time tracking tools Analytical mindset with strong attention to detail and accuracy Highly organized, reliable, and able to handle sensitive information with discretion Fluent in German and English Preferred Qualifications Experience with equity-based compensation, bonus schemes, or international assignments Familiarity with internal control frameworks and compliance requirements (e.g., SOX) Advanced Excel skills and experience in payroll data reporting and audit preparation Strong communication skills with the ability to work both independently and collaboratively Ability to manage a diverse workload in a deadline-driven environment Ihre Vorteile: You can look forward to a secure, future-oriented position with performance-based compensation and attractive working conditions.
What you will do: Focus on the design, development, and execution of automated end-to-end tests Manage and prioritize bug reports, keeping their business value in mind Lead regression testing, identify and resolve defects to ensure the stability of high-traffic customer interactions and transactions Analyze complex workflows, data flows, and database interactions to identify potential areas for improvement in test coverage and performance Report bugs and reproduce them throughout the complete bug cycle Coordinate testing efforts to ensure the delivery of quality features Advocate for product quality within cross-functional teams Contribute to ABOUT YOU’s long-term automation strategy in testing Who you are: 4+ years of experience in QA, testing, and debugging REST backend applications, with strong knowledge of HTTP methods, status codes, headers, and error handling Proficient in API validation against OpenAPI/Swagger specifications 4+ years of experience with JavaScript/TypeScript or other OOP languages, using frameworks like Mocha/Playwright, and GitlabCI 2+ years of experience working with relational and NoSQL databases, focusing on integration and data flows Passionate about automation and building maintainable test suites that provide continuous feedback, with strong skills in both exploratory and automated testing Experienced with agile methodologies Excellent communication skills, including fluent written and spoken English for clear collaboration Solid understanding of transaction systems, gateways, customer data, and large-scale database structures Committed to identifying and addressing issues early, ensuring high-quality customer-facing features and services Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy Central Location Flexible Working Hours Professional training Dog-friendly office Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities, and ethnicities feel welcomed and accepted exactly as they are.
Furthermore, the team is responsible for building an ETL platform used by other stakeholders and the team itself, such as for generating financial reports. What you will do: Development and evaluation of statistical models and algorithms for complex marketing issues Independent analysis of complex data with the aim of identifying new insights and potential for performance optimization Identifying direct and indirect correlations between relevant key figures and deriving recommendations for action Linking and using the content of data from tracking systems and other reporting sources Support in the further development and testing of performance-relevant (attribution) models Initiation and further development of prediction and classification models using machine learning algorithms Who you are: You bring at least seven years of hands-on experience in Data Engineering, ideally in an agency, e-commerce, or performance-driven environment You have initial experience with machine learning algorithms and a solid understanding of common data analysis methods such as regression and clustering; knowledge of marketing attribution models is a strong plus You are proficient in SQL and either Python or R (both are a bonus) Experience with Dagster or comparable data orchestration tools is highly appreciated You are naturally curious, enjoy exploring new topics, statistical methods, and emerging technologies, and stay up to date with current technical developments Benefits Hybrid working Täglich frisches Obst Sportkurse Freier Zutritt zur code.talks Exklusive Mitarbeiter Rabatte Kostenlose Getränke Sprachkurse Kostenloser Laracasts Account Company Events Relocation Unterstützung Mobilitätszuschlag State-of-the-art Technologien Zentrale Lage Flexible Arbeitszeiten Betriebliche Altersvorsorge Weiterbildungs- angebote Hunde erlaubt AY Academy Feedbackkultur Firmenfahrrad YOU ARE THE CORE OF ABOUT YOU.
What you will do Gather, analyze, and interpret data to fulfill reporting requests from business stakeholders Translate complex data into clear, actionable insights that support business strategy Support ad hoc analysis and contribute to data-driven decision-making Automate routine reporting processes and maintain existing reports to ensure reliability and improve data workflows Maintain, design, and implement advanced dashboards using tools like Google Looker Studio, enabling self-service analytics across the organization Collaborate with data engineers, data scientists, and stakeholders across the organization to ensure data quality and consistency while delivering data-driven insights that support supply-related business decisions Communicate findings effectively to technical and non-technical audiences Foster a data-driven culture within the organization, promoting the use of analytics in decision-making processes Who you are You have at least 1-2 years of experience as a Data Analyst Proficiency in SQL for complex data analysis, reporting, and querying large datasets Experience with Google BigQuery Experience with data visualization tools (e.g., Looker Studio, Excel, or similar) to create compelling dashboards and reports Excellent communication skills in English Ability to translate fuzzy business requirements from diverse stakeholders into analytical requirements.
Furthermore, the team is responsible for building an ETL platform used by other stakeholders and the team itself, such as for generating financial reports. What you will do: Prepare and structure topics, requirements, and stakeholder requests Answer stakeholder questions and create clear, reliable documentation Support and drive new projects from concept phase to implementation Manage and refine incoming requests via the team’s ticketing workflow Derive and define development tasks based on business and data needs Analyze data flows and assess the impact of changes on existing data deliverables Evaluate new data sources and identify opportunities for process optimization Ensure transparency and quality of KPIs and financial data Who you are: 1+ years of experience in a Technical Business Analyst, Data, or similar role Hands-on mentality and strong willingness to learn Experience working with data and IT systems Solid SQL skills (BigQuery is a plus) Understanding of data structures and data flows Basic programming knowledge is a nice to have Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg or Berlin on a weekly basis.
MySQL Python Google BigQuery Gitlab What you will do Manage your team independently and take responsibility for the team’s output as well as end-to-end feature conception & planning Steer an experienced development team within an agile working culture (SCRUM, Kanban) – organize and moderate agile meetings (e.g., standup, planning, retrospective, feature demonstrations, etc.) Work data-driven, based on reports and analyses, to derive actions oriented toward customer needs Manage and communicate with all relevant stakeholders Understand stakeholder demands, needs, and issues – translate them into actionable & feasible product requirements and build scalable tech solutions Triaging operative issues, identifying technical dependencies, and evaluating business impact Lead cross-team projects and collaborate closely with other tech teams to execute end-to-end solutions Who you are Master’s degree or equivalent in a relevant field 7–10 years of experience in product management for tech products within software development, focused on backend systems Proven expertise in agile methodologies and collaboration with developers, data scientists, and QA managers Strong understanding of technology, business processes, and functional dependencies Hands-on experience with e-commerce systems, ideally in retail Skilled in IT project management and leading cross-functional initiatives At least 2 years of team leadership experience Analytical, detail-oriented, and customer-focused with a proactive mindset Exceptional communication skills in English, adaptable to diverse perspectives Comfortable in international work environments, with a focus on efficiency and solutions Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Laracast account for free Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office Remote AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF ABOUT YOU.
Furthermore, the team is responsible for building an ETL platform used by other stakeholders and the team itself, such as for generating financial reports. What you will do: Development and evaluation of statistical models and algorithms for complex marketing issues Independent analysis of complex data with the aim of identifying new insights and potential for performance optimization Identifying direct and indirect correlations between relevant key figures and deriving recommendations for action Linking and using the content of data from tracking systems and other reporting sources Support in the further development and testing of performance-relevant (attribution) models Initiation and further development of prediction and classification models using machine learning algorithms Who you are: You bring at least two years of hands-on experience in Data Engineering, ideally in an agency, e-commerce, or performance-driven environment You have initial experience with machine learning algorithms and a solid understanding of common data analysis methods such as regression and clustering; knowledge of marketing attribution models is a strong plus You are proficient in SQL and either Python or R (both are a bonus) Experience with Dagster or comparable data orchestration tools is highly appreciated You are naturally curious, enjoy exploring new topics, statistical methods, and emerging technologies, and stay up to date with current technical developments Additional information: **Working model: Due to the upcoming tasks and responsibilities for this position, it is required to work onsite at our headquarters in Hamburg or Berlin on a weekly basis.
MySQL Python Google BigQuery Gitlab What you will do Conduct in-depth analyses on shop user behavior to uncover actionable insights Drive shop optimization and growth by providing analytical insights to Business and Product Owners and influencing product enhancements Shape the success metrics for our shop, developing and monitoring KPIs that directly impact millions of users’ shopping experiences Provide full-cycle A/B test analytical support to optimize shop performance Define tracking requirements and support QA of tracking implementations to ensure data accuracy and reliability Design and implement advanced dashboards, enabling self-service analytics across the organization Collaborate with multiple stakeholders across the organization to answer shop-related questions with analytical insights, supporting business decision-making Who you are Advanced proficiency in SQL for complex data analysis and querying large datasets Expertise in e-commerce KPIs and funnel analysis Solid understanding of web analytics and experience working with frontend tracking data (GA4 experience is a plus) Experience with data visualization tools (e.g., Looker Studio, Tableau, or similar) to create compelling dashboards and reports Advanced knowledge of A/B testing methodology and statistical analysis for experiment design and interpretation Strong understanding of customer segmentation and cohort analysis in the e-commerce context Proactive and self-driven, with the ability to work independently and drive projects from conception to completion Collaborative mindset, adept at working with cross-functional teams and building strong relationships with stakeholders Pragmatic approach to problem-solving, consistently delivering efficient, data-driven solutions.
As a Principal position, this role requires a high degree of autonomous working and reports directly to the Director of Engineering. You will be the primary technical lead responsible for all app teams, driving technical discussions and ensuring our solutions are robust and forward-thinking.
Own and continuously improve the sorting & ranking logic by balancing commercial KPIs (e.g. conversion, revenue, margin), customer relevance, and operational constraints Work data-driven, leveraging A/B testing, reports, and analyses to derive actions that are truly oriented towards customer needs and business impact Collaborate closely with Data Science and Engineering to implement scalable, performant, and AI-supported ranking solutions Manage and communicate with all relevant stakeholders across Business, Tech, and Analytics Translate stakeholder demands, commercial goals, and operational requirements into actionable and scalable product solutions Triage operative issues, identify technical dependencies, and evaluate business impact Lead cross-team initiatives and collaborate closely with other Tech Teams (e.g.
Proven success in global communications roles, ideally within pharma/biotech or regulated industries; Experience in applied science communications is highly desirable.Proven experience working in a global, highly matrixed environment, collaborating across regions and functions and influencing cross-functional stakeholders.Fluency in German and English, both written and spoken. Reporting Relationship: Role that this position reports to: Director, Communications Business Partner CSL International Roles that report to this position: none What we offer Our benefit plan offers our employees numerous choices including such options as life insurance and retirement plan Up to two additional leave days for your personal wellbeing.
What you will do Perform high-quality manual testing across multiple client e-commerce projects (Desktop, Mobile Web and Tablet), covering the complete customer journey from discovery to checkout Collaborate closely with frontend developers and project teams to understand client requirements and develop tailored testing strategies for each implementation Oversee quality across diverse client implementations while ensuring consistent excellence and optimal user experiences Take ownership of bug reports and tickets from clients, internal stakeholders, and end-users, prioritizing them based on business impact and project timelines Contribute to the development and evolution of SCAYLE Agency’s testing framework and automated testing strategy across client projects Act as a quality advocate within cross-functional agency teams, promoting best practices and driving continuous improvement across multiple client engagements Coordinate testing efforts across parallel client projects to ensure successful delivery of high-quality features within agency timelines Support holistic testing approaches across the full technology stack, understanding how frontend integrations connect with SCAYLE’s backend systems and third-party services Adapt testing strategies to accommodate varying client requirements, brand guidelines, and technical specifications Who you are You have minimum of 5 years of experience in quality assurance, testing, and debugging of frontend applications, preferably in agency or client-facing environments Proficient in manual testing techniques, including exploratory and destructive testing, as well as automated testing methodologies Familiarity with project management and ticketing tools such as Jira and Confluence for effective collaboration across agency teams and client stakeholders Strong knowledge and experience with testing tools, particularly TestRail, for efficient test management and comprehensive reporting Ability to quickly understand complex, custom-built e-commerce implementations and adapt testing approaches to different client architectures Web technologies: Solid understanding of HTML, CSS, JavaScript, browser developer tools, and REST APIs Experience working with agile methodologies in fast-paced agency environments with multiple concurrent projects Passion for delivering innovative, client-specific features quickly while maintaining the high reliability standards expected by premium brands Detail-oriented approach with strong focus on test case design, business value, brand consistency, and exceptional user experience Excellent communication skills for working directly with high-profile clients and articulating technical issues clearly Nice to have Experience with CI/CD pipelines (e.g., GitLab CI) and integrating automated tests into deployment workflows Knowledge of web performance testing (e.g., Lighthouse, Web Vitals) and optimization for enterprise e-commerce Familiarity with web accessibility (a11y) standards and testing, particularly for compliance-focused clients Previous experience in an agency environment or working on multiple concurrent client projects Understanding of SCAYLE’s modular architecture, Storefront SDKs, and Feature Packages Experience testing headless commerce implementations and API integrations Knowledge of international e-commerce requirements (multi-language, multi-currency, regional regulations) Benefits Hybrid working Fresh fruit every day Sports courses Free access to code.talks Exclusive employee discounts Free drinks Language courses Company parties Help in the relocation process Mobility subsidy State-of-the-art technology Central Location Flexible Working Hours Company pension Professional training Dog-friendly office AY Academy Feedback Culture Job Bikes YOU ARE THE CORE OF SCAYLE.
In addition, establishing the tone and expectation for the 3M partnership within SID across the markets of International will be first order priority. The role reports to the Executive Director, IG Portfolio Lead, Commercial Operations International. Leadership Provide strong strategic and operational marketing expertise and guidance for SID and market brand leads within International Region impacting directly the marketing functional results within the Region given the position holder directs the execution of the SID marketing strategyAbility to lead, manage, and motivate cross-functional matrix teams across international markets; fostering a culture of continuous development and improvement within the marketing communityProvide brand leadership for 3M partnership and embed integrative ways of working that enables the business to benefit from cross-functional thinking and alignment as a constantLeads the execution of the 3M operational brand plan across the international region, influencing business decisions of General Managers, which makes the position holder responsible for the SID budget & P&LOwns and drives the operational brand planning process for portfolioCo-responsible to build talent and succession pipeline for above-market Marketing positions Strategic thinking Ability to generate and leverage insights to solve complex problems and to translate into action that helps course correct portfolio/brand performance where neededAbility to launch and build new brands and adept in managing brands through their lifecycle at an above-market and in-market levelProvide strategic thought partnership to the ED IG Portfolio Lead and to the Head of International Marketing for SID growth potential realisation Execution Develop aligned customer focused brand plans and enable consistent and disciplined implementation across the international regionImplement performance tracking and management system for SID brandsProven experience in driving operational delivery within the context of marketing in an international operating environmentBuild region-wide confidence in portfolio/brand strategies and plans, and establish a culture of good practice sharingEstablish strong relationships with key external stakeholders (e.g., physicians, patient associations, and professional/medical associations and societies) Position Qualifications and Experience Requirements Education: Graduate degree or equivalent required.
Main Roles & Responsibilities of the Contract Support Administrator Understand, anticipate and delivery customer (internal and external) needs while building effective relationships.Managing and operating site CMMS systemRaising and chasing of supplier orders including dealing with supplier queries.Input engineers time sheets onto the relevant systems.Compiling of Customer Weekly, Monthly and Annual Reports, and other reports as required to enable the Company to fulfil its contractual obligations.Produce quotations in the required format and in line with agreed process.Updating and uploading information to the client’s systems as required in a timely manner.Liaison with the operations team from engineer to director level.Raising of work orders in a timely and accurate manner and chasing old work orders to ensure closure.