Main Roles & Responsibilities of the Contract Support Administrator Understand, anticipate and delivery customer (internal and external) needs while building effective relationships.Managing and operating site CMMS systemRaising and chasing of supplier orders including dealing with supplier queries.Input engineers time sheets onto the relevant systems.Compiling of Customer Weekly, Monthly and Annual Reports, and other reports as required to enable the Company to fulfil its contractual obligations.Produce quotations in the required format and in line with agreed process.Updating and uploading information to the client’s systems as required in a timely manner.Liaison with the operations team from engineer to director level.Raising of work orders in a timely and accurate manner and chasing old work orders to ensure closure.
Prepare and conduct handover sessions to enable RPA/DPA experts from the business to take over maintenance and continuous improvement Properly document handover Perform code reviews As per four-eyes principle conduct code reviews of your colleagues’ implementations Provide detailed feedback Deliver status reports in project or team meetings Facilitate knowledge sharing within CoD & digitization community Share experience and document lessons learned Conduct Automation Academy onsite trainings Help further improving our methodology and align on best practices Support special CoD-relevant projects (i.e. technology exploration) In parallel to your project engagement, you may be involved into special projectsSpecial projects vary (i.e. exploring new technologies, certain methodology improvement initiatives, internal or external auditing, etc.)