Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
Key Responsibilities: Receptionist Greet and welcome visitors, ensuring a positive first impressionManage incoming calls and direct them appropriatelyMaintain an organized and tidy reception areaCoordinate visitor access and issue visitor badgesProvide high-quality customer service and assist with inquiries Administrative Support Assist with scheduling and coordination of meetings and appointmentsManage incoming and outgoing mail, including sorting and distributing packagesMaintain accurate records and files, including office supplies inventoryPrepare and distribute internal communications, memos, and announcementsAssist with travel arrangements and expense reimbursements Workplace Operations Ensure meeting rooms are set up and equipped with necessary technologyAssist with event coordination, including room bookings and catering arrangementsLiaise with vendors and suppliers for office supplies and maintenance requestsCoordinate office equipment repairs and maintenanceAssist with access card management and security procedures Health and Safety Monitor and report any health and safety hazards or incidentsEnsure compliance with workplace safety policies and proceduresConduct regular inspections of common areas and report maintenance issuesAssist with emergency response protocols and evacuation procedures Qualifications: High school diploma or equivalent (additional education/training is a plus)Proven experience in a receptionist or administrative roleStrong interpersonal and communication skillsExcellent customer service orientationProficient in using office software and equipment (e.g., Microsoft Office Suite, phone systems)Ability to prioritize and multitask in a fast-paced environmentAttention to detail and strong organizational skillsUnderstanding of basic health and safety regulations What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment.